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Job Summary: Opportunity for a strategic-minded professional focused on results to lead the after-sales team and delight customers, driving productivity and efficiency. Key Highlights: 1. Lead the after-sales team and delight customers 2. Manage maintenance contracts with a focus on efficiency 3. Develop strategies to increase sales and optimize results Do you want to join a solid company, a national reference that represents some of the world’s largest equipment brands? The **Brasif Máquinas** operates in segments such as construction, agribusiness, mining, and logistics, delivering solutions that boost productivity and efficiency across Brazil. If you are a strategic-minded professional focused on results and passionate about leading teams and delighting customers, this opportunity is for you! **Responsibilities and Duties** **What You Will Do:** * Supervise the after-sales team (consultants and administrative staff), ensuring high performance and continuous development * Manage maintenance contracts, focusing on operational efficiency and delivery quality (including dedicated technicians) * Monitor and analyze key performance indicators (revenue, margin, delinquency, provisioned items, manifests, and returns) * Develop and implement strategies to increase parts and service sales * Reduce delinquency and optimize the financial results of the department * Drive commercial actions related to provisioned items and revenue opportunities * Ensure excellence in customer service, promoting customer satisfaction and loyalty * Monitor and improve customer experience metrics, such as NPS * Identify opportunities for operational and commercial improvement, contributing to the business’s sustainable growth **Requirements and Qualifications** **What We Are Looking For:** * Bachelor’s degree in Business Administration, Engineering (Mechanical, Production, or related fields), or equivalent disciplines * Experience managing teams and working in after-sales or customer service * Knowledge of equipment (yellow line, construction, agricultural, or related sectors) * Proficiency in performance indicators (KPIs) and results-oriented management * Familiarity with **SAP**, **C4C**, and Microsoft Office (advanced level) * Valid driver’s license and availability for customer visits * Availability for travel when necessary **Additional Information** **What We Offer:** * Nationwide health insurance (Unimed) * Dental insurance (optional) * Life insurance + pharmacy allowance + telemedicine * Transportation allowance * On-site cafeteria (subject to location) * Wellhub (Gympass) – health and wellness * Zenklub – psychological support (free sessions) * University partnership program (up to 60% discount) * Birthday day off Brasif Máquinas is a distributor for the following brands: Case Construction, one of the world’s leading construction equipment manufacturers; Hyster-Yale, the global leader in material handling equipment; and FPT Industrial, with Brasif Máquinas being the first master distributor in Brazil for FPT engines used in vans, trucks, buses, construction and agricultural machinery, marine applications, and power generation. Additionally, we operate a robust RENTAL business specialized in material handling solutions. We serve markets including Construction, Mining, Machining, Energy, Oil & Gas, Material Handling, and others. We are present in the country’s main economic centers, operating in São Paulo, Mato Grosso, Mato Grosso do Sul, Minas Gerais, Rio de Janeiro, Espírito Santo, Goiás, Tocantins, Distrito Federal, and Paraná (rental only). Our goal is to ensure maximum operational availability and help our customers achieve progressive and sustainable productivity. Therefore, we are committed to continuously qualifying our technical staff and carefully selecting suppliers and partners to deliver the best total cost of ownership for the products we sell, thereby providing our customers with maximum operational efficiency. Connect, understand, and deliver the best solution. That is our mission!
