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Job Summary: We are seeking a support professional who enjoys technology, possesses patience and organization, and finds satisfaction in solving problems—ensuring close, empathetic, and effective customer service. Key Highlights: 1. Empathetic and solution-oriented customer support across multiple channels 2. Problem investigation, solution documentation, and ticket follow-up 3. Collaboration with Product and Development teams to drive improvements **Job Description:** ---------------------- At RHGestor by Solides, we believe support is not just about resolving tickets and managing experience—it’s about building trust and transforming questions into meaningful, practical solutions. If you love technology, enjoy helping people, have the patience to listen, the organization to handle multiple demands, and feel genuine satisfaction seeing a customer at ease after great service, this role may be for you. A bit more about your day-to-day: .Be the first point of contact for customers needing assistance, ensuring close, empathetic, and truly effective support. You’ll handle inquiries via chat, e\-mail, phone, and ticketing systems, translating technical jargon into simple, practical language. .Additionally, you’ll investigate issues, identify root causes, document solutions, and track each ticket to resolution—keeping customers continuously informed. When needed, escalate complex cases and collaborate closely with Product, Development, and Quality teams. .Here, feedback matters: you’ll gather customer insights, suggest improvements, share learnings with the team, and help evolve processes, products, and overall experience—always with a collaborative, hands-on mindset. **Essential Requirements:** ------------------------------ .Completed high school education .Strong verbal and written communication skills .Ease in working with technology and digital systems .Organization to manage multiple concurrent support requests .Empathetic, patient, and customer-oriented profile .Desire to learn and grow within the support and technology field. **Desirable Requirements:** --------------------------.Prior experience in customer service or technical support. .Basic knowledge of ticketing systems, CRM, or support platforms. .Familiarity with digital tools and SaaS environments. .Experience in multichannel support (chat, e\-mail, phone). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- INDIFFERENT **Benefits:** --------------- Here, you’ll find more than benefits—you’ll find genuine care! Meal allowance of R$ 45.00 per business day You continue receiving your meal allowance normally during vacation! Cost-of-living allowance of R$ 60.00 Transportation allowance Unimed National Health Plan with 100% employer-covered monthly premium for the primary insured DentalUni Dental Plan with 100% employer-covered monthly premium for the primary insured MetLife Life Insurance Wellhub (Gympass) Conexa Telemedicine Free Quick Massage Manicure at special rates Fresh fruit every Monday and Wednesday Bread for a delicious coffee every Tuesday and Thursday Partnership with São Paulo Pharmacy Network Birthday Day Off Extended maternity and paternity leave Childcare allowance Dependent PwD allowance Onhappy platform benefit—exclusive travel and experience offerings For Your Growth: English Pass—to unlock your English and open new opportunities Corporate University Structured career path Performance evaluation \+ IDP (Individual Development Plan) Partnership with UniCV College—discounts on undergraduate and graduate programs Unlimited access to Sólides People School. As people experts, we believe that happy, well-cared-for employees grow alongside the company! **Work Location:** ---------------------- Sólides Maringá **Working Hours:** ------------------------ 08:00 \- 18:00 **Additional Information:** --------------------------- We are RHGestor by Sólides—a team passionate about people. Creating solutions to automate processes for professionals who share that same passion is what drives us! A LITTLE ABOUT OUR HISTORY: In 2010, the RHGestor project was born with the mission of transforming people management through an all\-in\-one HR platform for medium and large enterprises. In a world where everyone claims to be complete, we became Absolute. We grew, innovated, and in 2024 joined forces with Sólides to expand our impact. Today, we deliver a comprehensive solution to companies across Brazil! Over 200,000 lives impacted by RHGestor unite with the 8 million lives impacted by Sólides—to revolutionize the market with a solution built for every company, from North to South Brazil. A truly complete union! AND WHO ARE WE, REALLY? Courageous enough to be different: We’re always creating and testing new ideas, projects, and products that can revolutionize people management. We don’t copy—we’re followed. Our goal is to lead change and pioneer industry-defining solutions. Strong enough to achieve extraordinary results: We adopt a proactive stance in all actions, taking ownership without waiting for instructions. We know we manage our own time and careers—and work tirelessly toward our dreams and a better life for ourselves and our families. People Experts: We believe in the power of respect, collaboration, and open communication. This enriches our internal culture and reflects in our products—which connect companies and professionals, recognizing every person as unique. Passionate about our customers: We’re relentless in solving our customers’ real problems, acting as their true heroes. We take responsibility for guiding and influencing with our expertise—delivering high-impact solutions. So—ready to build this journey with us?
