Customer Service Assistant - Baixada Fluminense

Description

Job Summary: We are seeking a proactive, results-oriented Customer Service Assistant to ensure an excellent customer journey—from prospecting to retention. Key Highlights: 1. Work across all stages of the customer lifecycle. 2. Ensure an excellent customer journey. 3. Positively impact the world through your work. SegMedic is a healthcare assistance company whose primary mission is to care for people by delivering outstanding outpatient service. Today, the company operates units in Nova Iguaçu, Nilópolis, São João de Meriti, Méier (RJ), and Campo Grande (RJ), offering over 25 medical specialties and 3\.000 different complementary and laboratory tests. We seek professionals committed to positively impacting the world. If you identify with the challenges below and are looking for an opportunity to apply and develop your skills, We look forward to meeting you and welcoming your contribution to our team. WE ARE LOOKING FOR A CUSTOMER SERVICE ASSISTANT We are seeking proactive, results-oriented Customer Service Assistants. You will work across all stages of the customer lifecycle—from prospecting to retention. If you embrace the challenge of ensuring an excellent customer journey—transforming prospects into loyal customers—we want to meet you. Your Responsibilities: Attract and Sell Answer and guide customers via phone, WhatsApp, and in person. Actively and warmly seek new customers through external outreach and within areas near our units. Accompany customers from first contact through to closing. Demonstrate to customers the importance of continuous health care. Serve and Maintain Relationships Schedule appointments and tests, helping manage calendars (confirm appointments, handle cancellations and walk-ins). Keep all customer information updated in the system. Contact customers after service to assess their satisfaction. Inform customers about new promotions and services. Required Competencies **Communication:** Ability to communicate clearly so customers feel welcomed and well-informed. **Sales Skills:** Enthusiasm for persuading others and ease in negotiating and closing deals. **Customer Focus:** Active listening and empathy—putting yourself in the customer’s shoes to resolve issues and exceed expectations. **Proactivity:** Initiative to identify challenges and opportunities, acting swiftly to find solutions. **Organization:** Being organized and precise—capable of managing multiple tasks simultaneously and rigorously following daily routines. **Willingness to Learn:** Genuine interest in helping and learning, continuously striving to improve and deepen knowledge of our services. **Teamwork:** Enjoying collaboration and building positive relationships with others to ensure smooth, harmonious daily operations. BENEFITS SESC TotalPass Pharmacy Benefit In-house Medical Assistance Meal/Voucher Benefit of R$22.00 per worked day (\+6h) ADDITIONAL INFORMATION Transportation Voucher **Location:** SegMedic Units **CLT Work Schedule:** Rotating 6x1 schedule | 44 hours/week | 220 hours/month This position is also open to candidates with disabilities (PCD)