Operational Assistant

Description

Job Summary: The Dispatcher is essential to ensuring smooth transportation operations, supporting drivers and serving as the central point of communication outside business hours. Key Highlights: 1. Central point of communication outside business hours. 2. Support in resolving operational contingencies. 3. Real-time monitoring of transportation and drivers. **Mission** The Dispatcher is responsible for ensuring continuity and smoothness of transportation operations, providing real-time support to drivers and field teams, and acting as the company's central point of communication outside business hours. **Activities performed at any time of day or night:** * Real-time monitoring of Garage Out, Pick Up, and Drop Off (maximum priority). * Updating service status in the system. * Updating ongoing reservations with information received from drivers. * Handling emergency calls and messages (WhatsApp / Phone / SMS). * Communicating with drivers for service replanning or redirection. * Requesting drivers to perform services according to reservations if any deviation is identified. * Arranging driver transportation per company guidelines. * Authorizing driver departure after confirming access to the service order. * Supporting resolution of operational contingencies. * Ensuring vehicle pre-departure checklist completion before leaving the garage. * Monitoring vehicle return-to-garage checklist. * Monitoring vehicle refueling per company guidelines. * Reporting any non-conformities to the responsible supervisor. * Recording and relaying shift observations in the dedicated Teams channel. * Validating reservation times after vehicles return to the garage. **Activities performed – outside business hours:** Monitor commercial emails to identify emergency demands or pending items for the next business day. * Make reservations for services scheduled to begin by morning of the next business day. * Schedule vehicles and drivers. * Communicate with drivers for service replanning or redirection. **Experience** * 1–2 years of experience in transportation, logistics, or operational support roles. * Knowledge of major roads and routes in Rio de Janeiro. * Experience with scheduling is a plus. **Education/Technical Knowledge** * Completed high school; a bachelor’s degree in Logistics, Business Administration, Production Engineering, or related fields is a plus. * **Advanced English.** * Intermediate Office / Excel proficiency (essential for reporting and controls). * Fleet tracking and monitoring systems. * Customer service (to interact with passengers and client companies). * Fleet management: controlling vehicle departure from and return to the garage. * Trip monitoring: tracking driver movement in real time (via tracking apps), validating garage departure times, and service start/end and return-to-garage times. * Scheduling control: organizing driver allocation according to reservation demand. * Familiarity with mobility and tracking applications: using fleet management software, GPS, and rapid communication tools. **Behavioral Competencies** * Clear and concise communication: interacting with drivers, customers, and administrative staff. * Decision-making ability: reacting quickly to contingencies (delays, mechanical failures, driver substitutions). * Attention to detail: strict control over timing, routes, and service status. * Resilience and composure under pressure: handling simultaneous demands and emergency situations. * Team spirit: collaborating with maintenance, customer service, and operations teams. **Benefits** * Salary: R$ 2.444,90 * Transportation allowance. * Health insurance with co-payment (extendable to dependents at employee’s cost). * Dental insurance. * Meal allowance/Food allowance (flexible): R$ 45/day. * Life insurance. * Gympass. * Birthday day off. * Working hours: Rotating shift: 12x36 – Day shift: 08:00 to 20:00. Employment type: Full-time CLT Compensation: R$2.444,90 per month Benefits: * Health insurance * Dental insurance * Life insurance * Food allowance * Meal allowance * Transportation allowance Experience: * Logistics or Transportation? (Mandatory) Language: * English (Mandatory) Work location: On-site