Job Summary: This Team Leader will work at an Amazon Logistics delivery station, managing KPI performance and leading associates in a collaborative and dynamic environment focused on exceeding customer expectations. Key Highlights: 1. Team leadership in a dynamic and collaborative environment 2. Focus on KPIs and continuous process improvement 3. Involvement in Amazon's challenging logistics operations **DESCRIPTION** --------------- Do you want to work hard, have fun, and make history? If so, Amazon may be the right career choice for you. Our logistics teams are transforming how we interact with customers worldwide every day—and solving some of the biggest logistics challenges faced not only by Amazon but by the entire industry. Amazon’s transportation teams work to ensure packages are delivered to customers globally. Whether large or small items, we find solutions to fulfill our promise to customers. Amazon Logistics is seeking a Team Leader to join the AMZL Brazil team at our Delivery Station in the Rio de Janeiro / RJ region. Key job responsibilities As a team leader, you will work at one of our delivery stations, providing leadership to associates and managing performance against key metrics—Key Performance Indicators (KPIs). You will assume many roles and work in a highly collaborative environment that feels more like a start\-up than a large corporation. The mindset is that no idea is a bad idea, and the best ideas are those that should be tested and experimented with. You must thrive and deliver results in an ambiguous, fast-paced, and dynamic environment. This role involves: * Being physically present at the delivery station. Amazon operates 24\-7, so working across various shifts—including weekends and holidays—will be part of this role. * Creating and fostering a safe workplace by identifying safety opportunities within your area. * Leading and training associates to deliver the best service to our customers. * Ensuring customer orders are fulfilled according to safety and quality guidelines. * Continuously communicating critical shift-related information to operators. * Engaging with support functions and/or other departments to address shared performance indicator issues—for example, readiness processes, 5S, safety, and training. * Monitoring route progress and proactively identifying and correcting deviations, with a focus on exceeding customer expectations and managing operational costs. \- Conducting meetings, assigning tasks, and working with KPIs such as on-time dispatch, first-day delivery success, and improved customer service. * Being obsessed with metrics and diving deep to quickly identify root causes to drive improvements. * Finding practical and simple solutions to complex problems without compromising core quality or functionality. * Providing daily support during the rollout/implementation of newer systems/processes and collecting feedback. * Continuously using software and hardware tools to ensure smooth day-to-day operations. * Ensuring associates have appropriate tools to perform their jobs and coordinating repairs or replacements when necessary. * Communicating daily metrics and reporting exceptions to other departments in Operations and across Amazon, as needed. **BASIC QUALIFICATIONS** ------------------------ * Bachelor’s degree * Experience managing teams * Experience with Excel * Experience in customer service, warehousing, logistics, or manufacturing environments **PREFERRED QUALIFICATIONS** ---------------------------- * 1\+ years of customer\-facing environment, warehousing, logistics or manufacturing experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
João Silva
Indeed · HR
João Silva
Indeed · HR
