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Job Summary: We are looking for a .NET Developer for Support who is passionate about solving problems and eager to dive into the world of financial products, with potential to transition into development. Key Highlights: 1. Frontline involvement to ensure agility and quality in financial products 2. Opportunity to gain in-depth knowledge of products and systems 3. Possibility to transition to the development team and drive innovation We are the only complete solution for the financial market! Evertec is a technology company specialized in financial services, with over 27 years of experience in the market, operating in 26 countries across Latin America and the Caribbean, and processing over 11 billion transactions annually. We offer a comprehensive portfolio of solutions in software, acquiring, payment processing, and payment technologies, supporting the digital transformation of financial institutions, enterprises, and fintechs. Our commitment is to technological excellence, financial inclusion, and generating sustainable value for customers, employees, and partners. Requirements: **.NET Developer – Support** Imagine being part of a team that ensures seamless operation for millions of users relying on services such as PIX, bank slips, checking accounts, and even chargeback processes. We seek someone passionate about problem-solving and eager to immerse themselves in the world of financial products, working on the frontline to maintain agility and quality. This role is much more than just support—it’s your entry point to deeply understand our products and systems. And the best part? As you grow, there is a real opportunity to transition into a development team and contribute to building innovative solutions. **Your Day-to-Day Responsibilities** Serve as the primary contact for support tickets via chat and other support channels, ensuring clear communication and end-to-end resolution tracking. Investigate issues by analyzing logs, metrics, and SQL queries to identify root causes and propose solutions. Escalate cases to other teams when necessary, always ensuring a seamless customer experience. Document solutions and learnings to strengthen team knowledge. Perform targeted code or database fixes, as well as minor improvements. Contribute to the evolution of internal tools, including initiatives involving AI and chatbots for support. **What You Need to Bring** Strong foundational programming concepts. Experience with C\# and .NET, object-oriented programming, and APIs. Knowledge of SQL. Proactive, hands-on profile with a strong sense of urgency and effective communication skills. **Nice-to-Have Qualifications** Experience with AWS, microservices, and messaging systems. Work Model 100% remote. Benefits What you’ll find here: Gympass TotalPass Nationwide medical assistance Meal allowance Childcare allowance Life insurance Transportation allowance Private pension plan Flexible benefits (you choose benefits based on your personal needs). SESC Corporate University Language course discount Certification reimbursement program (subject to applicable rules) *️ At Sinqia, we value diversity and believe that what truly adds value is varied perspectives and ideas. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team. Do you identify with this opportunity? It could be yours! Send us your resume.
