Job Summary: We are seeking an Infrastructure and Support Analyst responsible for managing, evolving, and ensuring the integrated and efficient operation of the IT infrastructure. Key Highlights: 1. IT infrastructure management and evolution 2. Proactive identification of risks and bottlenecks 3. Innovation-focused environment facilitating access to healthcare SegMedic is a healthcare assistance company whose primary mission is to care for people by delivering excellent outpatient care services. Today, the company operates units in Nova Iguaçu, Nilópolis, São João de Meriti, Campo Grande (RJ), and Méier (RJ), serving the entire Baixada Fluminense and Rio’s West Zone, offering over 25 medical specialties and 3,000 different types of complementary and laboratory examinations. We seek professionals committed to positively impacting the world. If you identify with the challenges below and are looking for an opportunity to apply and develop your skills, We look forward to meeting you and welcoming your contribution to our team. WE ARE LOOKING FOR an Infrastructure and Support Analyst If you are responsible and wish to develop your skills in an innovation-focused environment that facilitates access to healthcare, this position is for you! **RESPONSIBILITIES:** Infrastructure management and evolution Ensure the integrated and efficient operation of servers, workstations, operating systems, networks, and storage. Proactively identify risks and bottlenecks. Define technical standards, best practices, and IT infrastructure processes. Systems and software administration Manage operating systems, corporate applications, and management tools. Plan and execute updates, migrations, and improvements with minimal operational impact. Support decision-making regarding new technologies and solutions. Networks and connectivity Administer local and remote networks, internet connections, VPNs, and external integrations. Monitor data communication performance, availability, and security. Information security Implement and maintain security, backup, and contingency policies. Ensure data protection, compliance, and access control. Respond to security incidents. Strategic planning and continuous improvement Analyze business requirements and plan infrastructure evolution. Propose improvements targeting performance, scalability, availability, and cost-efficiency. Participate in IT expansion and optimization projects. Support and technical leadership Handle critical tickets and complex issues. Provide high-complexity user support when required. Provide technical guidance to junior staff or external vendors. **REQUIRED COMPETENCIES AND SKILLS:** Bachelor’s degree in Information Technology or related fields. Solid experience in IT infrastructure. **Advanced knowledge of:** Operating systems (Windows/Linux) Networks and connectivity Information security Backup, storage, and service continuity. ADDITIONAL INFORMATION Technical qualification in Computer Science. Prior experience as a technical reference or informal leadership. Knowledge of IT governance best practices. **BENEFITS:** Meal or Food Allowance of R$22 per working day Discounts on courses and universities Medical assistance through our own network Access to TotalPass SESC + Partnerships **ADDITIONAL INFORMATION:** **Work location:** On-site, in Nova Iguaçu **Working hours:** 44 hours per week Transportation allowance