Espec Select One

Description

Job Summary: Support Select customers at the beginning of their journey, ensuring a premium digital experience focused on convenience, efficiency, and human proximity. Key Highlights: 1. Serve and engage customers 100% digitally (chat/video/app) 2. Conduct consultative sales of credit, investment, and insurance products 3. Advanced knowledge of customer experience Espec Select One Country: Brazil You will be responsible for supporting Select customers at the start of their journey within the Select universe, ensuring a premium digital experience focused on convenience, efficiency, and human proximity in a remote environment. **Main Responsibilities** • Serve and engage customers 100% digitally (chat/video/app); • Update customers in the Select portfolio, highlighting segment benefits and differentiators; • Conduct consultative sales of low-complexity credit, investment, and insurance products; • Collect and update data; • Maintain familiarity with digital solutions focused on the Santander ecosystem; • Resolve requests remotely. **Behavioral and Technical Competencies** • Advanced knowledge of customer experience; • Experience in sales and proficiency in using digital tools. **Education/Certifications** • CPA 10 (mandatory); • Applicable experience in remote customer service; • Proficiency in digital service channels, customer journey, and financial products. Our Way of Being: At Santander, we value professionals who: * **Think Customer** – Place the customer at the center of decisions; * **Embrace Change** – Drive transformation and innovation; * **Act Now** – Act with agility and a sense of urgency; * **Move Together** – Collaborate effectively; * **Speak Up** – Communicate openly, ethically, and transparently. If this resonates with you, join Santander! \# BENEFITS * Variable Compensation (PLR \+ RV); * Medical and Dental Assistance; * Meal and Food Allowance; * Supplementary Pension; * Life Insurance; * Daycare/Babysitter Allowance; * Gympass or Totalpass; * Transportation Voucher; * Nascer Program; * Be Healthy \- Program encouraging healthier habits; * PAPE \- Specialized Personal Support Program. So? Ready to be called? In our branches (agencies), we count on the best managers in the market, who stand beside customers to address their needs and offer the most suitable solutions. If this resonates with you, join Santander! ️ \#AquiSuaChamaTransforma \#VemProSantander \#VemSerChama