Espec Select One

Description

Job Summary: The professional will be responsible for serving customers in the Select universe, ensuring a premium digital experience focused on convenience, efficiency, and human proximity. Key Highlights: 1. 100% digital customer service with a focus on premium experience. 2. Consultative sales of financial products. 3. Culture of flat hierarchy and appreciation of diversity. Espec Select One Country: Brazil If you are eager to grow and learn continuously, and passionate about interacting with people, this could be your place! Santander is a growing ecosystem committed to helping individuals and businesses thrive. Here, you can create the new, challenge the market, and question the status quo. It’s about balancing urgency for both the present and the future to always serve customers in the best possible way. It’s about being part of a global company that values diversity across all dimensions and embraces a culture of flat hierarchy across roles. At Santander, we have a culture of flat hierarchy, structured around four clusters: Specialist, Leader, Head, and Partner. You will be responsible for serving customers at the beginning of their journey in the Select universe, delivering a premium digital experience focused on convenience, efficiency, and human proximity in a remote environment. **Key Responsibilities** • Serve and engage customers 100% digitally (chat/video/app); • Update customers in the Select portfolio, presenting benefits and differentiators of the segment; • Conduct consultative sales of low-complexity credit, investment, and insurance products; • Collect and update data; • Maintain familiarity with digital solutions focused on the Santander ecosystem; • Resolve requests remotely. **Behavioral and Technical Competencies** • Advanced knowledge of customer experience; • Experience in sales and proficiency in using digital tools. **Education/Certifications** • CPA 10 (mandatory); • Applicable experience in remote customer service; • Proficiency in digital service channels, customer journey, and financial products. **You’ll identify with us if you embody:** * **T**hink Customer – Put the customer first * **E**mbrace Change – Drive change * **A**ct Now – Act swiftly * **M**ove Together – Collaborate as a team * **S**peak Up – Speak openly If this resonates with you, join Santander! **\#BENEFITS** * Variable Compensation (PLR \+ RV); * Medical and Dental Assistance; * Meal and Food Allowance; * Supplementary Pension; * Life Insurance; * Daycare/Babysitter Allowance; * Gympass or Totalpass; * Transportation Allowance; * Nascer Program; * Be Healthy – A program encouraging healthier habits; * PAPE – Specialized Personal Support Program So? Ready to be called? In our branches (agencies), we count on the market’s top-performing managers, who stand beside customers to address their needs and offer the most suitable solutions. Select is Santander Bank’s high-net-worth individual account category. If this resonates with you, join Santander! ️ \#AquiSuaChamaTransforma \#VemProSantander \#VemSerChama **\#Sales****\#Commercial \#CPA20 \#CEA \#HighNetWorth \#Investments \#EspecialistaSelectOne \#GerentePessoaFisica \#Customers \#Portfolio