Administrative Assistant - Collections

Description

Job Summary: We are looking for an Administrative Assistant - Collections to provide financial support, customer service, bill management, and operational assistance. Key Highlights: 1. Support in financial routines and customer service 2. Management of bills and banking processes 3. Communication with customers and operational support Description: We are seeking an Administrative Assistant - Collections to join our team and provide support in financial routines and customer service. The professional will be responsible for handling bill-related requests, contacting customers, and providing operational support to our bases. Responsibilities and Duties * Provide telephone and chatbot support to customers. * Issue, cancel, clear, and maintain bills. * Carry out banking remittance and return processes. * Respond to customer and internal emails. * Issue cancellation agreements and other required documents. * Update and maintain Excel spreadsheets with collection data. * Provide support to the following bases: Vila da Penha, Nova Iguaçu, Duque de Caxias, São Gonçalo, Cabo Frio, and Itaguaí, via phone and WhatsApp groups. * Support consultants on collection-related requests. * Provide general information regarding bills, cancellations, and reactivations. Requirements and Qualifications * Completed high school education; * Intermediate Excel skills; * Strong verbal and written communication skills; * Organizational skills, attention to detail, and ability to handle multiple tasks; * Proficiency with technology and collection systems; * Prior experience in administrative, financial, or customer service routines is considered a plus. 2512100202181911400