Junior IT Analyst

Description

Job Summary: We are seeking a Junior IT Analyst to transform business needs into efficient technological solutions, with a focus on quality, security, and innovation. Key Highlights: 1. Excellent service in diagnostic medicine 2. Cutting-edge technology and a highly qualified team 3. Commitment to health and well-being **We are a diagnostic medicine clinic committed to delivering exceptional patient care. Our mission is to provide accurate and efficient diagnoses using cutting-edge technology and a highly qualified team. We value personalized attention, ensuring each patient receives the necessary support at every stage of the process. Our environment is welcoming and equipped to ensure comfort and safety, reflecting our commitment to the health and well-being of everyone we serve.** We are looking for a professional to join us as a **Junior IT Analyst**. We seek an analytical, organized, proactive individual committed to quality, security, and innovation—someone capable of transforming business needs into efficient technological solutions. **Responsibilities** * Provide on-site and remote technical support to users. * Install, configure, and maintain computers, laptops, printers, and other peripherals. * Install and update systems used by the clinic. * Respond to technical tickets, logging and tracking their resolution (GLPI). * Configure user accounts, access permissions, and network resources. * Support clinical management systems, electronic health records, and PACS/RIS (desirable). * Assist in integrating diagnostic equipment with information systems. * Monitor IT infrastructure performance, identifying failures and proposing improvements. * Perform preventive and corrective maintenance on equipment. * Document technical procedures and keep the knowledge base updated. * Support vendors and internal teams during implementation of new solutions. * Assist in and perform registrations and business rule configuration in RIS and PACS systems. * Support and participate in training sessions and meetings with our network and security monitoring partner (SOC Clavis). * Track tickets from our SOC Clavis and implement the remediation actions they specify to maintain a secure environment. **Requirements** * Bachelor’s degree in Information Systems, Computer Science, Systems Analysis and Development, Computer Networks, or related fields (completed or in progress). * Experience in technical support (Help Desk/Service Desk). * Proficiency in Windows, Microsoft 365, and Office suite. * Knowledge of TCP/IP networks, file and printer sharing, and basic infrastructure. * Familiarity with Active Directory and user account management. * Experience with remote access tools and ticketing systems. * Strong problem diagnosis and resolution skills. **Preferred Qualifications** * Experience in clinics, hospitals, or diagnostic laboratories. * Knowledge of HIS, RIS, PACS, or electronic health record systems. * Basic understanding of SQL databases. * Knowledge of virtualization (VMware or Hyper-V). * Certifications such as Microsoft, ITIL, or related areas. * Knowledge of HL7 and DICOM integrations.