With 27 years of operation, **Inove Ideias e Soluções** is a holding company that brings together enterprises specialized in information technology, serving both the public sector (Federal, State, and Municipal) and the private sector across Brazil. The group manages nationally established brands in printing and IT, such as Dady Ilha, Mac ID, and Bradok. Our purpose is to integrate technology, data, and strategic intelligence to develop customized solutions, ensuring quality, efficiency, and cost optimization—always aligned with our customers' needs. **About the Apprenticeship Program:** We seek young individuals interested in entering the workforce to participate in our apprenticeship program with CIEE, focused on Information Technology / Technical Support. The program aims to provide professional development and hands-on learning, contributing to the technical and behavioral formation of youth within the corporate environment. Theoretical training will be conducted by CIEE at its Rio de Janeiro Downtown Center, while practical training will take place onsite at our company, located in downtown Niterói, offering real-world exposure to daily professional routines and fostering the development of technical and behavioral competencies. **Job Mission:** Apply learning in daily work routines, acquiring skills and competencies in technical support, hardware, software, and networking—contributing to the proper functioning of the company’s technological resources and continuous professional development. **Responsibilities:** * Assist in the installation, configuration, and operation of operating systems, applications, and peripherals, contributing to the correct functioning of technological resources; * Support the assembly, installation, configuration, and reconfiguration of hardware devices to ensure equipment availability; * Assist in basic maintenance of computers, notebooks, monitors, and printers, identifying simple faults and supporting problem resolution; * Support the installation and configuration of operating systems and software, ensuring proper user utilization; * Supply equipment with consumables, guaranteeing operational readiness and availability for use; * Recover and transfer files, programs, and reports, supporting operational organization and continuity; * Perform equipment cleaning and assist in resolving minor hardware faults, contributing to the preservation of technological resources; * Serve internal users, guiding\-them on hardware and software usage, delivering clear and efficient initial support; * Conduct initial technical request assessments, registering and routing demands as needed; * Assist in basic network configurations, supporting system connectivity and functionality; * Organize structured cabling, contributing to technological environment organization and security; * Assist in file repair and recovery, ensuring support for users’ operational needs. **Technical Requirements:** * Be between **18 and 21 years old**; * Currently enrolled in or have completed high school; * Interest in the field of Information Technology, hardware, software, and networks; * Basic computer literacy and Microsoft Office knowledge; * Familiarity with Windows operating systems and basic technology tools is desirable; * Availability to attend theoretical training at the **Rio de Janeiro Downtown Center** and perform practical activities at the **Niterói Downtown Center**. **Advantages:** * Ongoing technical courses or short-term courses in Information Technology; * Basic knowledge of computer maintenance; * Fundamentals of computer networking and cabling; **Behavioral Competencies:** * Proactivity and eagerness to learn, pursuing continuous development in the technology field; * Organization and attention to detail, ensuring careful handling of equipment and task execution; * Strong verbal communication skills, aiming for courteous user service and efficient support; * Teamwork, promoting collaboration across departments and professionals; * Responsibility and commitment to deadlines and assigned tasks; * Capacity for learning and adaptation, with focus on professional development.
João Silva
Indeed · HR
João Silva
Indeed · HR
