Telemarketing Agent

Description

Job Summary: Professional responsible for receptive and proactive customer service, clarifying inquiries, presenting products, and maintaining courteous relationships via a digital platform. Key Highlights: 1. Receptive and proactive customer service 2. Clarification of inquiries and presentation of products/services 3. Maintenance of professional relationships with customers Job Description Provides customer service through a platform by responding to messages, clarifying inquiries, presenting products or services, and assisting throughout the entire service process. Also responsible for initiating contact with customers, conducting follow-ups, sending proposals, and maintaining courteous and professional relationships. **Main Responsibilities:** * Perform **receptive service**, promptly and courteously responding to customer messages. * Conduct **proactive service**, contacting customers for follow-ups, information sharing, proposal delivery, or confirmations. * Clarify inquiries regarding products, services, pricing, and deadlines. * Record important information related to service interactions. * Forward requests to relevant departments when necessary. * Monitor negotiations and customer follow-up responses. * Maintain organization of conversations and service priorities. * Use clear, polite, and professional language in all customer interactions. * Adhere to company-defined service standards. Work schedule: Monday to Saturday at locations in the center of Nova Iguaçu and Vila Valqueire. **Desired Competencies:** * Strong written communication skills. * Promptness in service delivery. * Organizational skills and attention to detail. * Courtesy and empathy toward customers. * Proficiency with digital CRM tools. Salary: R$1\.628,00 \- R$1\.700,00 per month Benefits: * Transportation allowance Work Location: On-site