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Job Summary: Opportunity for a Junior Technical Support Analyst to automate customer service, unify communication channels, and manage operations—focused on problem-solving and rapid learning. Key Highlights: 1. Install, configure, and maintain Linux servers with Asterisk 2. Provide technical support to internal and external users 3. An environment that values innovation and results Opportunity for a Junior Technical Support Analyst at a company offering omnichannel platform solutions for customer service automation, unification of communication channels (e.g., WhatsApp, voice, etc.), team management, and sales volume tracking. **Key Responsibilities:** * Install, configure, and maintain Linux servers with Asterisk; * Create and manage SIP/IAX extensions, trunks, and inbound/outbound routes; * Develop and optimize dialplans (extensions, queues, IVRs); * Provide technical support to internal and external users (from basic to advanced); * Implement integrations with CRM, ERP, and APIs; * Conduct in-person or online training sessions; * Monitor networks, servers, and incidents (24/7 on-call duty\); * Collaborate with development and commercial teams. **Hard Skills Required for This Opportunity:** * Experience in technical support or deployment of VoIP/PABX IP solutions; * Experience in Linux server administration; * Knowledge of: * Asterisk (SIP/PJSIP extensions, queues, IVRs); * Networking and TCP/IP (IP addressing, DNS, routing, gateways). **Preferred Qualifications:** * Knowledge of MySQL/MariaDB databases; * Network security and firewalls; * API-based integrations. **Soft Skills Required for This Opportunity:** * Strong desire to learn; * Resilience when facing challenges; * Proactivity to drive results; * Team spirit and customer focus; * Discipline to deliver consistent results. If you enjoy solving problems, learning quickly, and growing within an environment that values innovation and results, this opportunity is for you! Minimum Education: High School Diploma (Secondary Education)
