Customer Service Assistant I

Description

Job Summary: Customer Service Assistant I ensures a welcoming, agile, and solution-oriented experience, contributing to customer satisfaction and smooth unit operations through effective communication and organization. Key Highlights: 1. Welcoming, agile, and solution-oriented customer service experience. 2. Communicative, organized profile with ease in interacting. 3. Dynamic environment focused on development and teamwork. In this opportunity, your primary challenge will be to ensure a welcoming, agile, and solution-oriented customer service experience, directly contributing to our customers’ satisfaction and the unit’s smooth operation. We seek a communicative, organized individual who interacts easily with diverse audiences, values teamwork, and continuously pursues development within a dynamic environment. If this purpose resonates with you, this position is for you! We are looking for a Customer Service Assistant I to join our Unifácil Gravataí unit. Join a team committed to excellence in customer service and mutual cooperation for success! **Responsibilities and Duties** **Responsibilities and Duties:** * Provide in-person or telephone customer service and/or reception for beneficiaries and/or cooperative members; * Practice empathetic listening during each service interaction, whether directed toward external and/or internal audiences; * Guide and promote, when possible, installation of the Unimed Porto Alegre digital platform access application for beneficiaries; * Inform beneficiaries about the accredited network, usage according to their contracted plan, as well as about Viver Bem Workshops and Courses; * Identify the need for wristband use/issuance bearing beneficiary identification and/or indicating "Fall Risk"; * Update medical appointment schedules by identifying beneficiaries absent on the scheduled date for medical consultations, procedures, or hospitalizations; * Reschedule medical appointments and manage related processes; * Open patient records for elective and/or urgent medical consultations, surgical procedures, or hospitalizations, as well as update beneficiary registration data; * Identify and flag discrepancies and/or inaccuracies in appointment, procedure, and hospitalization schedules; * Authorize, register, schedule, verify, and deliver requests related to consultations, therapy sessions, exams, procedures, or hospitalizations, as well as related administrative processes; * Record/bill self-generated exams when necessary (contingency process). * Archive and organize consent forms, patient records, requisitions, medical prescriptions, brochures, activity boards, and exams relevant to your area of responsibility; * Document incidents and/or occurrences, as well as shift handovers related to customer service. * Conduct office supply inventory for the unit and monitor receipt of supplies. * Monitor and respond to customer requests submitted via CRM (Customer Relationship Management\- Customer Relationship Management system). * Enter service-related information into designated systems, as well as perform other required administrative routines. * Perform duties in compliance with biosafety and infection control best practices, standards, and procedures. * Record and disseminate routines aligned with quality and patient safety culture. * Offer customers the opportunity to complete satisfaction surveys. * Monitor and replenish office supplies at service stations as needed. **Requirements and Qualifications** **Education Required for This Position:** * Completed High School. **Qualifications:** * Currently pursuing Technical or Higher Education (preferred). * Experience in customer service. **Additional Information** **We are a team passionate about caring for people — and we do it purposefully, delivering excellence with passion in our eyes!** We are the **2nd best healthcare company in the GPTW ranking and the 5th best company to work for in Rio Grande do Sul!** **And more:** This year, we ranked **45th in the GPTW BRAZIL Ranking!** All this reflects an exceptional workplace culture built by people who believe in what they do! **Join us in achieving even greater milestones!** PROUD TO BE GPTW RS, BRAZIL AND HEALTHCARE! If selected to join our team, proof of occupational vaccinations mandated by the PCMSO (Hepatitis B, Anti\-HBs, DT\- Diphtheria and Tetanus, MMR, and COVID\-19 with up\-to\-date doses) will be mandatory. **A cooperative with over 50 years of history, market leader in the capital of Rio Grande do Sul, the Metropolitan Region, Central\-Southern region, and Northern Coast of Rio Grande do Sul.** We stand out through the healthcare solutions we offer, serving over **650,000 lives, with 6,900 affiliated physicians and 370 service points**, including both proprietary and accredited facilities. Our operations are made possible thanks to **our employees — professionals who place care first** and choose **Unimed Porto Alegre to build their careers.** **We operate guided by 5 pillars,** reflecting how we act daily: Solidity and tradition in healthcare Proximity Sense of pride and belonging Care in constant evolution Encouragement of development **We value building close, healthy relationships based on collaboration to find solutions and achieve results.** Challenges are part of our daily routine. Our **dynamic environment enables employees to participate in diverse projects** and **continuously develop.** We take **pride in our purpose** and the **positive impact** we generate in the **lives of thousands of people.** We aim to make **a difference in care** — and we know this is achieved through **welcoming attitudes, attention, and continuous improvement.** **Come amplify your talent and your care. Join Unimed Porto Alegre!**