Join the customer service area of Brazil’s largest integrated healthcare network. Here, you’ll find an agile environment that values innovation and leadership. On this team, you’ll have the opportunity to care for patients at our hospitals, laboratories, and Customer Service Center—the largest integrated healthcare network in Brazil. We care comprehensively, which is why we are present at every touchpoint in the lives of millions of patients—and it is precisely this approach that enables us to achieve outstanding results, as we welcome all people just as they are. **Diversity matters to us!** We recognize that diversity fosters innovation in our environments; but above all, we are certain that we are part of the transformation. We promote dignity and respect for all individuals, ensuring they feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all those who recognize the importance of building a prejudice-free, harassment-free, and discrimination-free environment—be part of the transformation and \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and duties** * Coordinate teams by analyzing issues, clarifying doubts, and proposing optimal managerial solutions; * Ensure excellence in service delivery and customer service, aiming for customer satisfaction and high-quality service provision; * Ability to propose, implement, and ensure process improvement initiatives within the unit; * Analytical, proactive, and solution-oriented mindset to address brand needs, resolve problems, and achieve goals. . **Requirements and qualifications** * Bachelor’s degree completed; preferred fields: Biomedicine, Biology, Pharmacy, Nursing, Administration, or related areas. * Experience leading teams. * Experience in customer relationship management; * Advantageous: experience as a leader/supervisor/coordinator in diagnostic units; * Proficiency in Microsoft Office and information systems. **Additional information** Position: Fully on-site It is by caring for our people that we will become the healthcare system people desire and the world needs—check out our benefits: * Nutrition support: Meal voucher/food allowance or on-site cafeteria (depending on location); * Health support: Health insurance and life insurance; * Development support: Dasa University, Career and Development Cycle, Technology/PMAX Academies, and the “Crescer” (Grow) Program within Dasa; * Others: Transportation voucher and performance-based bonus (PPR). Only Dasa offers—Health Program, structured around five pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: telepsychology. * Benefits may vary depending on the region and brand. Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a vacancy matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment stages so we can get to know you better. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers is what drives us. Have you ever considered joining Latin America’s largest laboratory network and contributing to transforming the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention—with a focus on compassionate care, quality excellence, and holistic attention. We are a benchmark in technology and innovation, offering a comprehensive portfolio of tests and services that allows us to care for over 20 million patients annually. Come join our purpose and live, every day, what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity fuels innovation—and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe to be their true selves. That’s why our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. To explore more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.