Collections Supervisor

Description

Job Summary: Supervises preventive collections operations, manages internal teams and service providers, ensures compliance with policies and regulations, and monitors and analyzes portfolio indicators. Key Highlights: 1. Leadership and management of collections teams 2. Strategic involvement in the recovery of delinquent portfolios 3. Contribution to the continuous improvement of processes and systems The Sinosserra Group’s story began in 1947: Market vision, quality, and credibility transformed a small automobile dealership into one of the largest and most solid business groups in Rio Grande do Sul. Our aspiration is to be a Group recognized for its long-lasting relationships, delivering complete, high-quality experiences. Under the People and Management pillar, our goal is to ensure an environment that values people—aligned and engaged with the Group’s strategy, objectives, and values. **We are over 1,000 employees united by the same values: Determination, Respect, Flexibility, Creativity, Game Vision, Connection with the New, Empathy, Good Humor, Delivery Focus, and the Ability to Inspire Trust.** Join a Group that believes in people and grows with them! **\#VemproGrupo** With you, we are more **COMPLETE**. **Responsibilities and Duties** * Supervise preventive collections operations. * Manage internal teams and service providers (collections agencies), monitoring SLAs, productivity, quality, and regulatory compliance. * Ensure compliance with collections policies, internal standards, Code of Ethics and Conduct, Consumer Protection Code (CDC), General Data Protection Law (LGPD), and applicable Central Bank regulations. * Monitor and analyze key portfolio indicators. * Prepare and analyze managerial collections reports, reporting portfolio performance, risks, and relevant deviations to management. * Prevent operational and reputational risk by ensuring proper conduct of internal teams and third-party contractors. * Provide technical guidance to collections teams and related areas regarding processes, workflows, and industry best practices. * Conduct collections-related contacts and negotiations within defined authority levels, preserving customer relationships. * Collaborate with Risk, Credit, and Accounting departments to align strategies for delinquent portfolio recovery and treatment, without compromising functional segregation. * Support the implementation and continuous improvement of collections systems, tools, and processes, in partnership with IT and Operations. * Contribute operational inputs for the review and enhancement of collections policies. * Collaborate with outsourced collections offices and the Legal Department on special cases, ensuring contractual and regulatory adherence. * Support internal, external, and regulatory audits related to collections activities. **Requirements and Qualifications** **Technical Competencies:** * Completed undergraduate degree (Administration, Economics or related fields). * Experience in collections at a financial institution or automotive finance company. * Experience leading teams. * Proficiency in Microsoft Office suite. * Knowledge of the Tivea system is a plus. **Behavioral Competencies:** * Flexibility/Adaptability. * Execution Capability. * Organization. * Initiative/Proactivity. * Focused Attention. * Communication. **Additional Information** **Benefits:** * Birthday Day Off * Health Insurance (Unimed or Doctor Clin) * Dental Insurance (Bradesco Dental) * Meal Allowance or Food Allowance * Transportation Allowance **We are the Sinosserra Group, one of the largest dealership and financial services groups in Rio Grande do Sul.** In nearly 80 years of history, we have stood out in the Rio Grande do Sul market through companies including **Sinoscar (Chevrolet), Guaibacar (Volkswagen), Tramonto Jeep, KIA Sinosserra, Omoda \| Jaecoo Sinosserra, Jetour Sinosserra, Sinosserra Brokerage, Sinosserra Finance, Sinosserra Promoter, ApliCap, and Companhia de Participações Sinosserra (CSC)**. Our achievements reflect strong foundations built upon principles such as respect, honesty, transparency, and hard work. Our results mirror a Group prepared to manage crises, develop people, and continuously optimize processes. Our goals are built upon broad market vision, relentless pursuit of innovation, and care for our people and communities. For four consecutive years, we have been certified as one of the Best Companies to Work For, according to the Great Place To Work (GPTW) survey. In 2024, we debuted in two new rankings: Best Companies to Work For in Rio Grande do Sul and Best Companies to Work For in Retail Brazil. These achievements reinforce our commitment to strengthening our culture, innovating, recognizing, and caring for our people. *With you,* *we are* *more complete!* *\#VemproGrupo*