Customer Relationship Agent

Description

Job Summary: We are seeking a Relationship Professional to interact with customers, assisting them with internal and external requests, with a focus on negotiation, customer retention, and responsiveness. Key Highlights: 1. Responsible for customer service, guidance, and relationship management 2. Conducts internal sales, prospecting, and after-sales support 3. A growth-oriented environment that values interpersonal relationships **We seek candidates who enjoy taking on challenges.** In our Relationship roles, you will be responsible for interacting with customers and assisting\-them with internal and external requests. In this role, it is essential to engage with customers respectfully, flexibly, and demonstrating negotiation, retention, and responsiveness skills. **Personal Competencies:** Enjoy sales. Be communicative. Enjoy working in a team. Have empathy. **People with Disabilities and/or Rehabilitated Professionals—Your Talent Is Valuable to Us!** We are committed to building a diverse and inclusive talent pool. We believe true innovation stems from diversity and inclusion. Our mission is to simplify lives through technology and connectivity, and to achieve this, we value every individual contributing to our success. **We Cultivate a Growth-Oriented Environment:** Interpersonal relationships are highly valued. Determination to achieve results. Transparency in all our actions and communications. **Responsibilities and Duties** **Main Activities:** * Be accountable for **customer service**, **guidance**, and **relationship management**. * Carry out internal sales processes, prospecting, and after\-sales support. * Administrative service control for the unit via spreadsheets. * Participation in external initiatives and events (PAP) to acquire new customers. **Requirements and Qualifications** **Requirements:** * Completed high school education. * Computer and internet proficiency; basic knowledge of social media engagement. * Prior experience in the commercial area is preferred. * Basic knowledge of spreadsheets, documents, and Google tools. * Driver’s license category B is a plus. **Additional Information** **Our Benefits Include:** * RVI \- Incentive-based variable remuneration, * Profit and Results Sharing Program – PLR; * Childcare allowance; * Life insurance; * Meal voucher; * Food allowance; * Transportation voucher; * Mobility allowance; * Unimed health plan; * Dental plan; * Discounts at gyms (TotalPass); * C4Life; * Internet and mobile phone plans with discounts. Nice to meet you—we’re Brasil TecPar! For three decades, we have pursued the exciting mission of **simplifying lives through technology and connectivity**, transforming Brazil’s digital future. We are a diverse team of tech-passionate professionals united by our commitment to creating impactful solutions that improve people’s lives across the country. We are recognized by the ABRINQ Foundation as a “Child-Friendly Company.” Additionally, we hold certifications from ISO 27001, KINDNS, the Brazilian GHG Protocol Program, and Move for Good! By Q2 2025, we grew by 70.5% and have already connected over one million customers nationwide. Today, we have more than 4,000 TecFriends spread across eight Brazilian states. Every voice is valued, every idea is an opportunity to make a difference, and **every effort is recognized through biannual Profit and Results Sharing.** Here, you’ll have the freedom and support to explore your passions, develop your skills, and reach your full potential. More than connecting—we’re about continuous evolution. Shall we grow together? \#JoinTheTecFriend