SERVICE SUPERVISOR

Description

Job Summary: Manage the team, structure processes, and monitor KPIs to ensure operational efficiency, sustainable growth, high-quality customer service, and achievement of targets. Key Highlights: 1. Lead, develop, and supervise the negotiation and operations team 2. Ensure team productivity, engagement, and growth 3. Establish processes and routines for efficiency and quality Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. **Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Ensure operational efficiency and sustainable growth of the department through team management, process structuring, and KPI monitoring, guaranteeing high-quality customer service, productivity, and target achievement. **RESPONSIBILITIES:** **Team Management** * Lead, develop, and supervise the team (negotiation and operations) * Ensure team productivity, engagement, and growth * Provide continuous feedback and individual follow-up **Price Negotiation** * Monitor KPIs (productivity, SLA, conversion) * Monitor and ensure efficiency across the entire price negotiation workflow * Monitor SLA for price negotiation * Ensure consistency and quality in execution * Control and monitor inventory levels * Structure departmental processes and routines **Customer Service (Operations)** * Define and monitor KPIs (productivity, SLA) * Ensure service quality and responsiveness * Monitor SLA, response time, and resolution time * Handle critical and escalated cases * Monitor KPIs (productivity, SLA, margin, conversion) * Structure departmental processes and routines **REQUIREMENTS:** * Bachelor's degree in Business Administration, Engineering, or related fields * Experience in people management, operations, customer service, or commercial areas * Experience in KPI monitoring and performance management * Analytical profile (ability to make data-driven decisions) **Apply now and Vibe with Us!**