Commercial Service Assistant

Description

Job Summary: Supporting the service network by ensuring courteous service delivery in compliance with procedures, legislation, and quality policies, aiming for continuous improvement and customer satisfaction. Key Highlights: 1. A solid environment to grow with confidence and security. 2. A space to build a purpose-driven future. 3. Focus on continuous improvement and customer satisfaction. **Your future deserves this energy!** We believe the energy you invest in your career deserves a meaningful return. That’s why we recognize our employees’ dedication and continuously seek individuals who want to make a difference and build a prosperous, secure career path. At CPFL, you’ll find a solid environment to grow confidently, with security to advance and space to build a purpose-driven future. **Commercial Service Assistant (3 positions)** Work Location: São Leopoldo/RS Work Model: On-site Company: CPFL RGE – A company of the CPFL Energia Group. **Prerequisites:** * High school diploma required; * Must reside in São Leopoldo or a neighboring city; * Intermediate proficiency in Microsoft Office (Email, Office Suite, Internet) required; * Experience with administrative routines/computer use required; * SAP knowledge desirable (a plus). **Your day-to-day responsibilities:** * Support the service network, ensuring prompt and courteous customer service in accordance with procedures, applicable legislation, and quality policies, through monitoring processes across various service channels. Pursue continuous improvement focused on customer satisfaction, services delivered by partners and other agencies, and contribute to enhancing the company’s image. Perform commercial analysis and management of the electrical damage compensation process and other customer requests, ensuring adherence to quality standards, established benchmarks, and deadlines. Key activities and responsibilities: * Handle requests for electrical and non-electrical damages throughout all process stages, in compliance with current legislation and internal regulations. Ensure adherence to deadlines established by sectoral regulation; * Review billing adjustment requests, assess their validity, provide timely responses to customers, and support response preparation, ensuring compliance with legal deadlines; * Propose process improvements focused on continuous improvement; * Support regulatory inspections as well as internal audits and Compliance Regulatory control points; * Contribute to developing training materials for specific processes for employees; * Receive and forward requests for court-appointed representatives for hearings related to the subject matter; * Respond to Procons and other consumer protection agencies; prepare supporting documentation for judicial defense; * Commercially manage projects submitted via the private projects website and authorize construction works; * Provide technical support to internal and external customers and assist in drafting technical opinions for processes relevant to the area. Conduct itinerant on-site visits across municipalities within the concession area to promote the company’s image and comply with sectoral legislation. **What we offer:** * Transportation Allowance; * Meal Voucher; * Food Allowance; * Medical Assistance; * Dental Assistance; * 6-month maternity leave and 20-day paternity leave; * Daycare Assistance (subject to eligibility criteria); * Life Insurance; * Profit-Sharing Program (PLR); * Wellhub; * “Fale Comigo” Program (free, confidential telephone-based assistance for psychological, legal, financial, and social support). **Learn more about us:** We operate in Brazil’s electric power sector and boast a solid history since 1912, contributing to the development of cities and states we serve through solutions in generation, transmission, distribution, energy trading, and service provision. Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership in Brazil’s power sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people efficiently via our service network. We believe diverse teams and an inclusive environment for all people are essential for the sustainability of innovative organizations focused on customers; therefore, we implement affirmative actions, reserving positions to further increase representation of socially marginalized groups—such as women, persons with disabilities, and Black individuals. We value diversity and orient our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/