JUNIOR HELP DESK ANALYST - OPEN POSITION

Description

Job Summary: Customer support, clarification of questions regarding internal systems, and incident ticket registration, with a focus on problem resolution and SLA compliance. Key Highlights: 1. Multi-channel customer support (phone, chat, email) 2. Preliminary problem analysis and escalation 3. Participation in internal meetings and training sessions **JUNIOR HELP DESK ANALYST** **Job Description:** Customer support via phone, chat, and e\-mail. Clarification of questions regarding the company's internal systems. Incident ticket registration and tracking in the support system. Handling multiple concurrent support requests. Compliance with SLAs according to the support team’s guidelines. Preliminary problem analysis and escalation to second-level support. Participation in weekly internal meetings and training sessions **Requirements:** Education as specified in the description; prior experience preferred. **Minimum Education Level:** High School Diploma **Work Schedule:** Monday to Friday, from 08:12 to 12:00 and from 13:00 to 18:00\. After 6 months, Saturday on-call shifts per rotating schedule (remote). **Benefits:** Meal Allowance: BRL 31.00 per working day. Transportation Voucher. Unimed Health Insurance and Uniodonto Dental Insurance (after 90 days). Gympass and workplace fitness classes. Breakfast. Panvel pharmacy discount program. Childcare allowance. Birthday day off. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial