**OPPORTUNITY:** **Position:** Customer Technical Support / Machines / Equipment **Location:** Novo Hamburgo – RS **Work model:** On-site **Working hours:** * Monday to Thursday: 7:30 AM to 5:30 PM; * Friday: 7:30 AM to 4:30 PM\. **Responsibilities:** * Receive customer calls and provide remote technical support; * Conduct follow-ups on support cases to ensure proper tracking of requests; * Escalate unresolved issues to the manager or responsible team after the initial contact; * Consolidate information on recurring problems and their respective solutions, sharing it with the technical assistance team; * Monitor performance indicators (KPIs) related to remote support; * Assist in back-office activities associated with support services. **Requirements:** Intermediate or advanced English, with ability to communicate with international customers; Proficiency in Office 365 tools; Technical course in **Electrotechnology, Electromechanics, or Automation** (in progress or completed); Willingness to undertake occasional travel; Strong communication skills, organizational ability, and analytical skills. **Benefits:** Salary: To be negotiated; Meal allowance; Transportation allowance; Health insurance. Compensation: R$4\.500,00 per month Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
