**Description:** Are you passionate about people and communication? If you have the talent to turn a simple customer interaction into a memorable experience, this is your chance to shine! We are seeking a Call Center Agent who wants to join a dynamic and innovative team that values the talent and dedication of its employees. CCS Telecom, with 34 years of experience and expanding in the telecommunications sector, delivers high-quality services and innovative solutions. Recognized by Great Place to Work (GPTW), the company takes pride in its collaborative work environment and appreciation for its employees. If you seek professional growth and a dynamic workplace, this is your opportunity! What do we offer? A welcoming and motivating work environment where you’ll have the opportunity to develop your skills and grow professionally. Competitive compensation and benefits that support your well-being. Ongoing training and support to ensure you feel confident and prepared to serve our customers with excellence. The opportunity to make a difference in people’s lives by providing solutions and information that simplify their daily routines. What are we looking for? Communicative, proactive individuals who enjoy teamwork. Candidates passionate about customer service and committed to excellence. Professionals capable of handling diverse situations and adept at resolving problems with flexibility and diplomacy. Computer literacy and typing proficiency. If you identify with our profile and wish to join a company that values its employees, send your resume to or via our WhatsApp (47) 3263-4949 and help us make a difference! Don’t wait—this is your chance to launch your career! **REQUIREMENTS:** **High school diploma:** Completion of high school is essential. **Customer service experience:** Prior experience in call centers or public-facing roles, preferably within the telecommunications industry. **Schedule flexibility:** Flexibility to work various shifts, including weekends and holidays, according to the work schedule. **Computer knowledge:** Proficiency in Microsoft Office suite and internet tools. **Typing proficiency:** Speed and accuracy in typing. **Desirable:** Familiarity with CRM systems and other customer relationship management tools. **OUR BENEFITS:** Meal allowance of R$ 12.16 per working day (Caju Benefits). Fruit Day. Birthday Day (day off on your birthday or birth month). On-site kitchen. Transportation allowance. Life insurance. Internal marketing initiatives. Career development plan. Workplace equipped with a relaxation room featuring bean bags, sofas, and tables. **After Probation Period:** Unimed health plan (Company covers monthly premium; employee pays 50% of co-payment). Uniodonto dental plan (Company covers monthly premium). 50% discount on company products. Emotional support for employees. Discounts at gyms and partner establishments. **RESPONSIBILITIES:** The Call Center Agent is the voice of the company—the first point of contact for customers. Responsibilities include: Receiving and analyzing customer requests via phone—including inquiries, complaints, technical support, or service requests. Recording and tracking request progress, ensuring customers are informed about status updates and issue resolution. Delivering personalized, high-quality service with a constant focus on customer satisfaction. Maintaining composure and courtesy—even under stress or during complaints. Providing clear and accurate information about company products and services, such as plans, rates, contractual terms, etc. Clarifying questions regarding invoices, payments, deadlines, and other service-related matters. Accessing internal systems to obtain up-to-date customer and service information. Participating in training sessions and meetings to continuously improve knowledge and skills. Meeting company-established service performance goals. Using company-provided systems and tools to record information and monitor performance. Staying updated on telecommunications industry developments and company products and services. **NECESSARY SKILLS:** **Communication:** Excellent oral and written communication skills, with the ability to express ideas clearly, concisely, and empathetically. **Active listening:** Ability to attentively listen to customers and understand their needs and expectations. **Patience and resilience:** Handling pressure, dissatisfied customers, and objections calmly and professionally. **Persuasion and negotiation:** Ability to persuade and negotiate with customers, offering solutions aligned with both their needs and the company’s interests. **Technical knowledge:** Familiarity with telecommunications products and services, internet technologies, telephony, and cable TV. **Computer proficiency:** Proficiency in computer tools and operating systems, with fast and accurate typing skills. **Teamwork:** Ability to collaborate with colleagues, share information, and contribute to a positive work environment. **ADDITIONAL INFORMATION:** **Job type:** Full-time/CLT, on-site. **Work schedule:** 6 days on / 1 day off per week (plus 1 Sunday off per month); 6-hour shifts. **Working hours:** 2:00 PM to 8:20 PM, with a 20-minute break. **Salary:** R$ 1,713.82 per month. **Work location:** Pioneiros neighborhood — Balneário Camboriú/SC. **Desired qualifications:** **REQUIREMENTS:** **High school diploma:** Completion of high school is essential. **Customer service experience:** Prior experience in call centers or public-facing roles, preferably within the telecommunications industry. **Schedule flexibility:** Flexibility to work various shifts, including weekends and holidays, according to the work schedule. **Computer knowledge:** Proficiency in Microsoft Office suite and internet tools. **Typing proficiency:** Speed and accuracy in typing. **Desirable:** Familiarity with CRM systems and other customer relationship management tools. 2512180202551824246