Job Summary: Professional required for customer service, performing technical support activities, preparing reports, and participating in projects and training. Key Highlights: 1. Focus on customer service and administrative support 2. Development of reports and data analysis 3. Opportunity to participate in projects and training Education Completed High School OR Completed Technical High School qualification applicable to your field of work. Experience **Mandatory:** Customer service for individuals (PF) and legal entities (PJ), administrative routines, school documentation, Excel reporting, data analysis, corporate WhatsApp. Knowledge **Desirable courses:** Customer service, Computerized Systems, Office Suite, Office 365, Administration. Driver's License Category B \- Preferred. Requirements / Competencies Excellence in Services. Teamwork. Analytical Ability. Communication. Planning and Organization Activities to be Performed Serve and advise internal and external customers and suppliers. Perform technical support activities such as: classification, verification, analysis, research, document registration, calculations, and statistical work, in accordance with the Organization’s standards, procedures, policies, and guidelines. Prepare reports, correspondence, texts, and documents to support analysis and decision-making. Conduct data collection, organization, maintenance, handling, and archiving of information, following established processes and routines. Participate in the development, implementation, control, and updating of processes within your area. Participate, as a team member, in the formulation, development, implementation, and evaluation of plans and projects within your area of expertise and/or integrated initiatives. Assist in preparing and delivering training programs related to your area of expertise and/or integrated initiatives. Manage inventory of materials within your area. Work Location SENAI LINDOLFO COLLOR SÃO LEOPOLDO/RS Benefits **Benefits: For Your Health:** Medical Assistance / Group Medicine \- UNIMED; Dental Assistance \- SESI/RS, payable only upon use; Group Life Insurance \- No deductions or contributions! For Your Commute: Parking \- Check availability of spaces at your unit; Transportation Voucher \- Based on your needs; Chartered Transportation \- Bus service available only for FIERGS HEADQUARTERS in Porto Alegre; For business trips, company vehicles or travel reimbursement may be provided. For Your Meals: Ticket Flex (meal/food allowance) \- R$ 1\.298,00 per month; On-site Restaurant \- Verify availability at your unit; For Your Wallet: Private Pension Plan \- For financial well-being, we offer an exclusive pension plan for our employees via https://www.indusprevi.com.br/site/default.asp; Childcare Allowance \- R$384.73 for children up to 60 months old; best of all: the amount is adjusted annually; CRESUL \- Cooperative for mutual savings and credit; FUSERGS \- Foundation supporting our employees \- https://fusergs.org.br/; PDP \- Financial subsidy for employees with at least 6 months’ tenure within the FIERGS system, supporting studies from elementary school through technical education, language courses, and up to doctoral programs! PAE \- Support Program offering professional and confidential assistance to employees and their legal dependents regarding emotional, social, legal, and financial matters. Objective Test Content PORTUGUESE Text comprehension and interpretation; contextual meaning of words and expressions. **MATHEMATICS Numerical Sets:** properties, operations. Functions, linear equations and systems. Arithmetic mean. Financial Mathematics: simple and compound interest. Percentage. Ratio and proportion, simple and compound rule of three. Geometry: units of measurement, perimeter, area, volume, Pythagorean theorem. LOGICAL REASONING Mathematical logical reasoning. Quantitative logical reasoning. Numerical logical reasoning. Analytical logical reasoning. Critical logical reasoning.