Job Summary: Responsible for providing commercial support and customer service to consultants and clients, ensuring agility, organization, and quality in information flow to enhance customer experience and opportunity conversion. Key Highlights: 1. Direct involvement in commercial support and assistance to consultants and customers. 2. Fundamental role in customer experience and customer retention. 3. Contributes to opportunity conversion and information organization. Responsible for directly supporting commercial activities and assisting consultants and customers, ensuring agility, organization, and quality in information flow. Plays a fundamental role in customer experience, proposal follow-up, and sales team support, contributing to opportunity conversion and customer retention. **Education and Experience** * Completed high school education (ongoing undergraduate studies will be considered an advantage); * Prior experience in customer service, commercial areas, or administrative support is desirable; * Experience in the solar energy sector will be considered an advantage; * Proficiency in Microsoft Office Suite (especially Excel). **Technical Skills (Hard Skills)** * Commercial and customer service routines; * Preparation and tracking of commercial proposals; * Organization of data, contracts, and documents; * Basic knowledge of CRM systems and commercial information management; * Clear and concise written and verbal communication. **Behavioral Skills (Soft Skills)** * Strong customer orientation; * Effective communication and active listening; * Organizational skills and attention to detail; * Proactivity and sense of responsibility; * Ability to work effectively in a team; * Collaborative and professional attitude. **Main Responsibilities and Duties** **1\. Commercial Service and Relationship Management** * Assist sales consultants and customers by providing daily support and clarifying questions regarding products, services, and processes; * Ensure courteous, prompt, and company-standard-aligned service; * Maintain proactive communication with customers to track proposals and requests; * Support relationship management among customers, consultants, and internal departments. **2\. Commercial Process Support** * Assist in preparing, reviewing, and sending commercial proposals; * Update and monitor the status of proposals, contracts, and negotiations; * Support the commercial team in following up on opportunities; * Record and maintain all commercial information updated in the system/CRM. **3\. Organization and Control** * Organize commercial documents, contracts, and service records; * Ensure information accuracy, completeness, and compliance with internal procedures; * Assist in preparing simple commercial performance reports. **4\. Internal Department Coordination** * Facilitate communication among sales, engineering, and other departments; * Forward technical or administrative requests to responsible parties; * Contribute to continuous improvement of customer service and sales processes. **5\. Development and Learning** * Participate in internal training sessions on products, services, and processes; * Share feedback received from customers and consultants with leadership; * Pursue continuous professional development in the commercial field.