Job Summary: In-person, telephone, and WhatsApp customer service; consulting on frame and lens selection; taking measurements; maintaining store organization; and post-sales follow-up. Key Highlights: 1. Specialized consulting on optical products and customer service 2. End-to-end sales process management, from initial contact to after-sales support 3. Participation in training and professional development **RESPONSIBILITIES**: IN-PERSON, TELEPHONE, AND WHATSAPP CUSTOMER SERVICE; CONSULTING ON FRAME, LENS, AND ACCESSORY SELECTION; RECOMMENDING LENS TYPES; TAKING MEASUREMENTS FOR LENS MANUFACTURING AND PROPERLY ADJUSTING FRAMES TO THE CUSTOMER'S FACE; ENSURING ORGANIZATION OF THE STORE ENVIRONMENT, DISPLAY WINDOWS, AND GENERAL SALES AREA; POST-SALES FOLLOW-UP; ASSISTING CUSTOMERS WITH AFTER-SALES SERVICES; RECORDING SALES IN THE SYSTEM; ISSUING PURCHASE ORDERS AND FISCAL INVOICES; MANAGING SERVICE ORDERS (SO); PROVIDING GUIDANCE ON LENS AND FRAME CLEANING AND MAINTENANCE; ATTENDING COMPANY MEETINGS, COURSES, AND TRAININGS. **REQUIREMENTS**: EXPERIENCE IN SALES AND CUSTOMER SERVICE IN THE OPTICAL INDUSTRY. AVAILABILITY TO WORK ON A SHOPPING MALL SHIFT SCHEDULE (6 DAYS ON, 1 DAY OFF PER WEEK, WITH ALTERNATING SUNDAYS OFF). Minimum Education: High School Diploma (Secondary Education) * Meal allowance * Health insurance * Performance bonus * Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
