Job Summary: Works 24x7 monitoring IT environments, identifying and escalating incidents, tracking alerts, and managing tickets to ensure system stability and security. Key Highlights: 1. 24x7 IT environment monitoring 2. Incident identification and management 3. Preventive actions and technological security The Event Management team operates on a 24x7 schedule (12x36 shift pattern) monitoring clients' IT environments. Your role is to identify and escalate incidents to the responsible resolution teams, track the lifecycle of alerts, and manage tickets with service providers and network links. Supported by the Event Cockpit, we handle high-severity and disaster-level alerts, as well as implement preventive actions for medium-severity alerts to prevent escalation into critical incidents. Our work ensures rapid response, operational stability, and enhanced technological security for clients.
João Silva
Indeed · HR
João Silva
Indeed · HR
