Job Summary: This operational position provides telephone and messaging support for scheduling, rescheduling, quotations, and answering customer inquiries. Key Highlights: 1. Multichannel customer service (IVR, PABX, Zoiper, WhatsApp) 2. Customer support for appointments and inquiries 3. Childcare allowance, Health insurance, Meal voucher, and Food allowance **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 1:20 PM to 7:40 PM, and Saturdays from 7:00 AM to 1:20 PM, with a 20-minute break. **Level:** Operational **Employment Type:** Permanent – CLT **SUMMARY DESCRIPTION** Provides customer service via IVR (Interactive Voice Response) calls, PABX website \- Private Automatic Branch Exchange (Private Automatic Extension Switchboard), and Zoiper softphone (IP telephony application), as well as via WhatsApp messages on the Zenviachat system, for exam scheduling, rescheduling, re-invitations, quotations, inquiry resolution, or redirection to responsible departments, and performs other duties pertinent to the role. **Requirements:** **MINIMUM REQUIREMENTS** * Completed high school; * Basic Microsoft Office suite proficiency. **PREFERRED REQUIREMENTS** * Intermediate Microsoft Office suite proficiency; * Courses related to customer service; Relevant work experience. * **Benefits:** Childcare allowance, Discount and Benefits Club, Birthday Day Off, Health insurance, Dental insurance, Life insurance, Meal voucher, Food allowance, Transportation allowance, Wellhub
João Silva
Indeed · HR
João Silva
Indeed · HR
