Job Summary: Professional to perform repair and maintenance of Line, Data, and TV services, ensuring customer satisfaction. Key Highlights: 1. Working in Vivo's Engineering and Customer Service team 2. Focus on quality and speed of repairs and installations 3. Opportunity for technological expansion and adoption of new technologies **To apply, register via the link:** https://areastecnicasvivo.gupy.io/jobs/10363798 To ensure our customers enjoy an optimal experience with our services, we have the Engineering and Customer Service team, whose mission is to explore new technologies, plan the telephony network, and drive technological expansion of our products and infrastructure. The Customer Service team guarantees speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for both B2B and B2C customers. Want to join this team? Then come aboard! Responsibilities and Duties * Perform high-quality repairs of Line, Data, and TV issues within agreed timeframes to ensure customer satisfaction. * Comply with requirements for maintaining the Occupational Health and Safety Management System; participate in Occupational Health and Safety programs. * Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices. Requirements and Qualifications * Completed High School education; * Driver’s License \- **Category B, Active and Permanent;** * Prior experience and skills in manual and/or technical work (tools, wiring, outlets, electricity) are desirable; * Prior experience in Customer Service is desirable; * Ability to work at heights; * Availability to work on a 6x1 rotating schedule; * Proficiency in computer use, Windows, and Microsoft Office suite; * Discipline and proactive attitude in daily tasks; * Knowledge of GPON, IPTV, and VoIP technologies will be considered an advantage. Additional Information Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits but also highly flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym memberships, VR, VA, Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit-Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive subsidies to help cover school, daycare, or babysitter expenses; * Enjoy a special day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs, enabling you to transform the world; * Access our Educational Development Program, offering partnerships with educational institutions featuring discounts; certifications; and online courses. * Advance your career through our Internal Recruitment Program—available across Brazil or internationally, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we run \#VivoBemEstar, encouraging our team to adopt healthy habits and achieve a higher quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and much more! **\#VempraVivo** Compensation: R$2\.400,00 \- R$3\.200,00 per month Benefits: * Medical assistance * Dental assistance * Daycare allowance * Education allowance * Commercial partnerships and discounts * Profit-sharing program * Private pension plan * Life insurance * Meal voucher * Food voucher Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
