Customer Experience (CX) Analyst

Description

Job Summary: A professional responsible for mapping the customer journey, analyzing feedback, and collaborating with internal departments to optimize customer experience, with an analytical, communicative, and results-oriented profile. Key Highlights: 1. Map the customer journey and collect feedback for analysis 2. Support the creation and execution of action plans for improvements 3. Monitor performance metrics related to customer experience **We are seeking a Customer Experience Analyst**, located in **São José do Rio Preto \- SP**. The professional will be responsible for mapping the customer journey, analyzing feedback, and collaborating with internal departments to optimize customer experience. We seek an analytical, communicative, and results-oriented profile. **Requirements:** * Prior experience in customer service, relationship management, or customer experience * Analytical skills and problem-solving focus * Excellent verbal and written communication * Knowledge of CRM systems, customer service platforms, and metric analysis **Responsibilities:** * Map the customer journey and collect feedback for analysis * Support the creation and execution of action plans for customer experience improvements * Collaborate with other departments to implement improvements * Monitor performance metrics related to customer experience * Produce reports and provide strategic insights for management **Working Hours:** * Monday to Friday, from 8:00 AM to 6:00 PM **Employment Type:** CLT **Location:** São José do Rio Preto \- SP **Work Mode:** On-site **Compensation:** Base salary \+ Meal allowance If you have experience in this field and are looking for a new challenge, this opportunity is for you! Submit your resume and join a team that values customer experience. Minimum Education: Bachelor's Degree