IT Support Representative

Description

Job Summary: We are seeking a professional to work in the Technical Support/CRM area, ensuring system functionality, supporting users, and contributing to continuous process improvement. Key Highlights: 1. Passion for innovation, ownership mindset, and engagement 2. Continuous improvement and pursuit of excellence 3. User support and resolution of technical issues Do you have an **analytical profile**, enjoy technology, and possess strong problem-solving skills? Do you enjoy interacting with people, understanding scenarios, and finding practical day-to-day solutions? If you answered yes to all these questions, this opportunity may be right for you! We seek a professional to work in the Technical Support/CRM area, responsible for ensuring the proper functioning of systems used by franchise units, supporting users, and contributing to continuous process improvement. **Here’s what we expect from you:** * Completed technical vocational education in Technology-related fields; * Knowledge of management systems and technical support; * Ability to diagnose and resolve web and network system failures; * Proficiency with support tools (help desk, ticketing systems); * Strong communication skills for remote user support; * Basic understanding of IT infrastructure, network servers, and connectivity. * **Preferred qualifications:** experience with educational platforms, performance indicators, franchise operations, and knowledge of Linux and Windows servers. We want **team members** passionate about **innovation**, who take responsibility, demonstrate an ownership mindset and engagement, and deliver results through continuous improvement and achievement of **excellence**! **Fixed remuneration \+ benefits including: meal allowance ranging from R$600 to R$650, transportation voucher, tuition assistance, Gympass, health insurance, dental insurance, equipment, coffee, career development plan, and annual bonus.** **The professional will be responsible for:** * Supporting franchisees via support channels (phone, e\-mail, and ticketing system), resolving operational system-related requests; * Supporting usage of the Student Portal and Franchisee Portal, guiding users on navigation and resolving inquiries; * Monitoring and supporting administration of servers used by franchise units; * Tracking franchise unit progress across platforms and consolidating performance indicators; * Logging, categorizing, and escalating technical incidents according to severity level; * Collaborating with the CRM team to continuously improve support processes and franchisee satisfaction. **Position located in São José do Rio Preto – SP** Interested? Apply now — we’d love to meet you :) **By applying to this position, you agree to our LGPD Data Protection Policy: https://lgpd.moveedu.com.br/politica\-de\-privacidade