Store Manager

Description

Job Summary: Retail store leader responsible for supervising daily operations, ensuring sales and profitability targets, and managing the team. Key Highlights: 1. Manage all daily store and commercial department operations 2. Lead and motivate the team to achieve targets 3. Opportunities for career growth within the company The Store Manager position is a leadership role in a retail store, responsible for supervising and managing all daily store operations. The ideal candidate for this position must possess proven leadership, management, and decision-making skills, as well as strong knowledge of sales, customer service, and team management. The Store Manager is responsible for ensuring the store operates efficiently, meets sales and profitability targets, maintains a motivated team, and delivers excellent customer service. The candidate must have outstanding communication skills, the ability to work under pressure, and a strong commitment to meeting customer expectations and needs. Additionally, it is important that the Store Manager stays updated on market trends, new products, and retail best practices. This is a challenging yet highly rewarding position with opportunities for career growth within the company. ✓ Manage the entire commercial department; ✓ Develop strategic plans for marketing, sales, and communications; ✓ Implement activities and coordinate their execution; ✓ Advise the executive board and company departments; ✓ Manage human resources, including hiring, firing, and overseeing employee work schedules, vacations, etc.; ✓ Administer material and financial resources; ✓ Promote safety, health, and quality conditions; participate in the company’s strategic decision-making process; ✓ Participate in formulating company policies; ✓ Develop and establish sales strategies; ✓ Monitor store assets and leased items (beer dispensers, cylinders, barrels, wine racks, containers, table sets, thermal boxes, etc.); ✓ Monitor and inspect the vehicle fleet; ✓ Verify cleanliness, proper arrangement of merchandise on shelves, refrigerators, and cold rooms, and arrange restocking when necessary; ✓ Place purchase orders as instructed by the system; ✓ Monitor receipt of goods and deliveries; ✓ Monitor deliveries made by delivery personnel and motorcycle couriers; ✓ Manage inventory, aiming to reduce shrinkage; ✓ Manage and arrange storage space for returns; ✓ Train staff on customer service/cashier/sales execution, including information about sales campaigns, promotions, new product launches, daily/weekly/monthly offers, shelf/ refrigerator/island pricing, and tracking of top- and low-turnover products; ✓ Monitor margins, TTV, and TTC; conduct weekly price surveys at major AS, convenience stores, and wholesale outlets; ✓ Train coordinators and other staff members; ✓ Supervise customer service in-store, via delivery, and drive-thru; ✓ Establish monthly targets for revenue, shrinkage, and operating costs, etc.; ✓ Lead the team toward achieving targets, boosting team morale, and fostering a positive work environment; ✓ Resolve conflicts involving employees and provide feedback (highlighting each employee’s strengths and areas for improvement); ✓ Maintain individual employee personnel files; ✓ Train and motivate the team, and propose the weekly work schedule and time-off rotations; ✓ Verify and supervise timecard control and recording; ✓ Participate in interviews and onboarding of new employees; ✓ Issue invoices for sellable and non-sellable items; ✓ Verify entries and submit them weekly to the Accounting Office; ✓ Organize and maintain document archives, including Articles of Incorporation, Various Contracts (lease agreements and others), Employee Files, and Store Documents; ✓ Submit timecards to the HR department at the Accounting Office; ✓ Collect payroll signature confirmations; ✓ Prepare documentation for new employees; ✓ Schedule periodic medical examinations; ✓ Complete reports established by the executive board; ✓ Supervise cash register opening and closing; ✓ Perform bank deposits; ✓ Monitor and propose actions for overdue receivables; ✓ Conduct weekly reconciliation of sales vs. system vs. bank records (cash register balancing).