Support Analyst I

Description

Job Summary: Support Analyst I to provide technical support and assistance in a corporate environment, ensuring the proper functioning of IT systems and supporting end users. Key Highlights: 1. Technical support and assistance in a corporate environment 2. Installation, configuration, and reconfiguration of IT equipment 3. Technical incident diagnosis and resolution Position: Support Analyst I We are seeking a **Support Analyst I** to deliver technical support and assistance in a corporate environment, ensuring optimal operation of IT resources and assisting users in resolving incidents. Work Location São José do Rio Preto \- SP, 15081\-450 * Working Hours **Monday to Friday, from 7:00 AM to 4:00 PM** (adjustable based on client needs) **Monthly workload:** 200 hours Requirements **Education:** High school diploma with a **completed technical course in IT**, or **Bachelor’s degree in IT** (completed or in progress) **Experience:** Minimum of **1 year of experience in IT support** **Technical Skills:** Advanced computer literacy **Windows 7, 8, 10, or 11** (installation and configuration) **Technical English** ️ Key Responsibilities Installation, configuration, and reconfiguration of **IT equipment** **Technical incident diagnosis and resolution** Support for **Windows operating system installation and configuration** Assisting users with **IT tools and resources** Collaboration with **vendors and technical teams**, as required Behavioral Profile We seek professionals with: Strong **analytical and problem-solving skills** **Organization and accountability** **Effective communication skills** for user support **Proactivity** and willingness for continuous learning Compensation and Benefits Salary: R$ 2\.400,00 Meal Allowance: R$ 30,00 per day Transportation Allowance Health Insurance Life Insurance SESC Membership AEMFLO Membership GoGood (wellness benefit) Employment Type: Permanent Minimum Education Level: Bachelor’s Degree