Field Technician

Description

Job Summary: IT professional providing on-site and remote technical support, focused on diagnosis, problem resolution, and user support. Key Highlights: 1. On-site and remote technical support to clients 2. Support for hardware, software, networks, and Microsoft 365 environments 3. Assistance with continuous improvement initiatives and process automation **Ravel Tecnologia** is a specialist in Managed IT Services (MSP), with over 25 years of experience, focusing on prevention, automation, and information security. Our purpose is to transform technology into a strategic ally for our clients’ growth. **Responsibilities** * Provide on-site and remote technical support to clients; * Diagnose and resolve hardware, software, and network issues; * Configure workstations, printers, and Wi-Fi networks; * Provide user support in Active Directory, Microsoft 365, VPN, and firewall environments; * Log service tickets and maintain up-to-date technical documentation; * Support continuous improvement initiatives and process automation. **Requirements** * Completed or ongoing degree in IT or related fields; * Proactive, organized profile with strong communication skills; * Valid driver’s license and personal vehicle; * Easy access to the Diadema/SP region. **Work Schedule** Monday to Friday, from 08:00 to 17:30. **Differentiating Benefits** * Amil Health Insurance Plan, starting at R$ 133/month, with co-payment; * Amil Dental Insurance, starting at R$ 26/month (optional); * Swile+ – Flexible benefits card, offering freedom of use across various categories.