Description: The Claims Assistant will be responsible for communicating and monitoring the claims processes of Seguralta franchisees, ensuring efficient communication, constant updates, and active support to all involved parties. It is an essential role in maintaining the network's quality standards and contributing to an agile, reliable, and well-structured operation. Responsibilities and duties * Communicate claims according to daily demands. * Monitor claim statuses on insurance company platforms. * Update franchisees on case progress via phone, WhatsApp, and email. * Negotiate and manage communications with insurance companies, commercial departments, and analysts. * Attend to policyholders and third parties via WhatsApp (active and receptive support). * Collect and relay essential information for process progression. * Provide support to the Support team (1st level), clarifying internal doubts. Requirements and qualifications * Strong verbal and written communication skills. * Previous experience in claims or insurance-related areas. * Organizational and time management skills to handle multiple daily tasks. * Attention to detail and analytical thinking. * Ability to adapt easily to dynamic environments. * Basic knowledge of Excel and insurance company platforms. 2511210202471563265