Job Summary: This role involves analyzing, developing, and supporting projects in telecommunications and bots, with a focus on URA/bots, system modeling, and integration. Key Highlights: 1. Experience in URA/Bot development using Genesys Architect 2. Flexible working hours and growth opportunities 3. Join an outstanding team that collaborates closely **WHAT DOES IT MEAN TO BE A MUTANT?** **When you choose to become a Mutant, you choose to take a different step in your life and career.** Being a Mutant means embracing membership in a group courageous enough to forge new paths and ambitious enough to go further every day. We are not the trendy company — nor do we aim to be. On the contrary, we consistently do far more than we say. And we prefer doing it as a team because here, it’s all for everyone and by everyone. We are always seeking talented, passionate people to grow and evolve with us. If you believe in your talent and can demonstrate it in practice, come join us as a Mutant. We’re waiting for you. **Responsibilities and Duties** * Responsible for analysis, development, support, and implementation of projects focused on telecommunications and bots; * Provide support for user acceptance testing and production environments alongside end users and integrated systems; * Participate in system modeling and development of call center support applications; * Monitor implementation activities involving modifications to URA/bots; * Propose improvement plans aligned with business needs; * Conduct requirement gathering and document business rules; * Participate in project/operations planning; * Availability to support implementations during weekends and outside regular business hours; * Commitment and proactive attitude; **Requirements and Qualifications** * Experience developing URA/Bots using Genesys Architect; * Experience integrating URA applications with REST and SOAP services; * Experience with standard database languages such as MySQL and SQL Server; * Knowledge of Lambda function development; * Familiarity with code versioning tools; **PREFERRED QUALIFICATIONS:** * Prior experience developing URA (on any market platform); **Additional Information** **What You’ll Find Here:** * Flexible working hours; * Flat organizational structure; * Casual dress code; * Bike and scooter parking (for office visits); * Cross-brand growth opportunities; * Citizen Company: Our employees enjoy extended parental leave; **Benefits:** * Medical and dental insurance; * Life insurance; * Commuter allowance; * Meal and food vouchers; * Wellhub (Gympass); * Childcare allowance; * Allowance for children with disabilities; * Performance bonus; * Birthday day off; * Alelo Multibenefícios; * Allya — app-based partnerships and discounts; * Pet health insurance; **In addition, we also offer these Mutant-purpose benefits:** * Freedom to be your authentic self. Inclusion is in our DNA — we make no distinction based on gender, race, religion, or skin color! We are all Mutants! * People and experiences drive us. They are our essence and purpose. Initiatives and programs focused on climate, development, and culture; * Delivering value to people and businesses. Together, we build digital products that accelerate business growth; * Being part of an outstanding team that collaborates closely, with a culture rooted in collaboration, innovation, and transformation — and most importantly, one that enjoys the entire journey; * Working and exchanging knowledge daily. The industry’s top talent, gathered in one place where they can truly be themselves — that’s how we deliver disruptive solutions; We were born to transform. Not just a product, not just a process — **the entire game**. Our purpose is simple: **enhancing brand-to-people relationships through technology, data, and creativity.** We solve real problems, at real scale: **+70 million CPFs impacted annually** **+10 billion voice and text interactions** **+3.5 billion interactions powered by AI** Across multiple customer journeys. Across all channels. Every day. **Because the future is now.** **TECHNOLOGY BORN FROM PEOPLE** We pioneered the use of Generative AI to transform how companies communicate, engage, and solve problems with their customers. This isn’t “just another AI.” We built our own ecosystem: **IAM, Mutant’s Generative AI**, a multi-agent system that learns from every interaction, adapts to each client’s business, and delivers hyper-personalized experiences at scale. Technology is our foundation. But what truly sets us apart is **who builds this technology**: curious, restless people who challenge assumptions, think collaboratively, and reimagine what others never thought possible. **OPPORTUNITIES THAT ACCELERATE YOUR GROWTH** We seek people who want to build, not just execute. People who keep pace with innovation and value working at the forefront of AI, data, and customer experience. Here, you’ll find: * Continent-scale impact projects * Proprietary, cutting-edge, multi-agent technology * Continuous learning * Creative freedom with accountability * Accelerated growth in a rapidly evolving market