As a Field Support Analyst, you will be responsible for providing technical support, registering and prioritizing user requests. You will resolve incidents, diagnose hardware, software, and network issues, and document solutions. Experience with ITSM tools, system installation and configuration, security practices, as well as knowledge of networking, printer troubleshooting, and ITIL concepts is required. Knowledge of AI and English are desirable. DESIRABLE COMPETENCIES: Ability to receive, register, classify, and prioritize user requests. Competence in taking effective actions to resolve incidents and service requests, as well as answering general inquiries. Conducts data collection of medium or low complexity under supervision. Writes and documents ideas and solutions clearly and understandably / Ticket Classification Familiarity with operating systems Ability to diagnose and resolve hardware issues on workstations and peripheral devices. Experience with ITSM tools to register and track requests. Basic knowledge of networks (TCP/IP, DNS, DHCP, Firewall, Proxy, Gateway) Ability to install, configure, and update applications and systems. Knowledge of security practices such as antivirus, firewalls, and password management. Ability to resolve issues related to specific software used by the organization (e.g., office suites, ERP systems). Knowledge in printer troubleshooting Knowledge of AI Basic knowledge of English Basic knowledge of ITIL Foundation Ability to translate technical issues into understandable terms for non-technical users. Configuration of routers, switches, and resolution of connectivity issues. Performs data and information gathering of high complexity, documenting clearly and understandably. Organizes coherent conclusions based on consistent information, developing alternatives and solution scenarios. Develops specific and clear documentation regarding customer processes and operations design. Possesses knowledge of common process practices, enabling functional discussions with business personnel and clear understanding of their requirements. Has technical knowledge in aspects related to their practice to lead and guide discussions and recommend and implement appropriate solutions to avoid future rework or unintended impacts. Plays a key role in executing critical activities for delivering the final result, performing work oriented toward meeting established deadlines, scope, and quality. Ability to manage and perform software updates, as well as handle approved components, equipment, and services. Knowledge of virtualization tools (Hyper\-V, VMware vSphere, etc). Experience with Active Directory, Patch Management, and monitoring tools. **Additional requirements: valid driver's license and own vehicle for travel.** Minimum Education: Bachelor's Degree Desired Qualifications:* Computer Science, Technical Course * Information Technology, Bachelor's Degree Languages:* English (Intermediate) Driver's License: B Own vehicle * Meal/ Food Allowance * Life Insurance \- MetLife * Health Insurance Sul América (Optional) * Total Pass * Transportation Allowance