Job Posting Title SM 2175 \- IT SUPPORT TECHNICIAN (NOVA FRIBURGO) V.B Professional Experience Experience in the field, with emphasis on IT support, including user assistance, system maintenance, and incident resolution. Education Completed high school with technical course or completed bachelor's degree in a technology program in the IT field. Primary Skills Advanced knowledge of Windows and macOS operating systems. Knowledge of best practices HDI, COBIT, ITIL or related to ISO 20000 and ISO 27001\. Ability to diagnose and resolve technical issues related to hardware, software, and networks. Ability to solve connectivity issues and provide basic network support. Use of ITSM tools; Knowledge of agile methodologies is a plus. Number of Positions 1 Work Location Nova Friburgo, RJ Employment Type Indefinite term Position Details Availability to work at different times according to needs is required. Availability to travel to different units. Driver's license (CNH) is desirable. Working Hours 40 Candidate Information Application period from 10/23/2025 to 10/29/2025\. Validity period of the selection process: up to 1 year. Here there is Professional Inclusion! Firjan seeks individuals who act as change agents for transforming the industry of the State of Rio de Janeiro, promoting diversity in gender, sexual orientation, religion, race, ethnicity, nationality, age, and disability. Apply now!