Operations Inspector

Description

Job Summary: A professional to work in the operations area, performing quality inspections, team support, training, and documentation, with a focus on telecommunications. Key Highlights: 1. Focus on quality inspection and operational support 2. Support in developing training content and updates 3. Assessment and monitoring of learning and performance Description: Mandatory Requirements: * Driver's license category A/B. * High school diploma. * NR 10 and 35\. * Experience in operations or telecommunications companies. Desirable Requirements: * Strong oral and written communication skills; * Teamwork ability; * Communicative profile; * Dynamic profile; * Courses related to the field; * Ensure proper functioning of the quality management system; * Provide feedback on conducted monitoring and inspections; * Continuously update knowledge on operational processes; * Perform other job-related tasks as directed by supervisors; * Support the development of training content and updates for materials; * Conduct on-site inspections at customer locations to assess service quality, fiber anchoring, router installation location, potential damage, connectorization, etc.; * Support daily team routines under supervision or coordination guidance; * Evaluate and monitor field teams' use of PPE and service quality; * Conduct inspections of: vehicles, tools, uniforms, PPE, collective protective equipment (CPE), among others; * Support the training instructor with new hires or refresher training; * When necessary, recommend/suggest disciplinary actions; * Monitor material returns when required; * Perform risk analysis; * Provide support in handling service complaints to gather information serving as the basis for decision-making; * Guide, monitor, and evaluate learning; * Understand and comply with quality policy guidelines; * Understand and comply with normative procedures applicable to one's activity and department; * Maintain organization of individual or shared workspaces; * Record and document inspections, workshops, and laboratories; * Guide, monitor, and evaluate team learning/performance; * Participate in developing instructional resources aligned with objectives of scheduled activities; * Identify and communicate major training needs to produce and deliver them to technical teams. 251113020246696783