Job Summary: A professional responsible for ensuring the availability of IT resources by handling, recording, and resolving service requests, and administering operational technology platforms. Key Highlights: 1. Ensure compliance with customer requirements (SLA) 2. Handle, record, and resolve IT service requests 3. Administer operational technology platforms With the purpose of delivering the best product and the best experience to our customers, we are today one of the largest companies in the Northeast Brazilian real estate development and civil construction market, having received numerous awards attesting to excellence, service quality, standards, and results. Headquartered in Pernambuco and backed by our solid local market presence, in 2007 we launched our expansion plan across the Northeast region. Currently, we achieve high sales performance in the states of Alagoas, Bahia, Ceará, and Rio Grande do Norte. In 2021, we entered Paraíba and Sergipe. In all markets, we consistently deliver differentiated, top-tier products across corporate segments and first/second homes targeting middle- and high-income customers. **Your responsibilities:** Ensure compliance with customer requirements (SLA / service level) regarding the availability of IT resources through handling, recording, and resolving service requests, and administering operational technology platforms. **Requirements:** Completed high school education Bachelor’s degree in Computer Networks or Information Systems is desirable. Proficiency in Windows, Active Directory, IIS, Terminal Server, Computer Networks, and basic Information Security concepts. **What we offer:** Meal or Food Allowance Health Insurance Dental Insurance Transportation Voucher Life Insurance WellHub (formerly Gympass) Corporate University