JUNIOR IT ANALYST

Description

Job Summary: We are seeking a passionate IT Analyst who connects people and embraces a collaborative mindset to provide technical support, resolve incidents, manage systems, and ensure information security. Key Highlights: 1. Unwavering commitment to customer satisfaction 2. Collaborative mindset and pursuit of continuous improvement 3. Innovative environment and professional development **TEN INTERNET** does not merely connect people; we build stories. Our journey began in 2000, and over the years, we have transformed how people connect. Today, with 25 years in the market and coverage across more than 29 locations, **TEN INTERNET** continues its trajectory with a youthful, innovative concept and an unwavering commitment to customer satisfaction. To continue this story, we are looking for an **IT Analyst** who shares our passion for connecting people and wishes to grow with us. If you possess a collaborative mindset and constantly seek improvement, we want you on our team! We value diverse ideas and perspectives, believing each member is essential to **TEN INTERNET's** success. **Your main responsibilities will include:** * Providing technical support to users regarding the use of systems, equipment, and IT tools; * Diagnosing and resolving incidents related to hardware, software, and connectivity; * Registering, tracking, and closing technical tickets according to defined processes; * Guiding users on the proper use of information technology resources; * Installing, configuring, and updating operating systems and software used by the company; * Managing user accounts, permissions, and access to corporate systems; * Monitoring the operation of servers, networks, and other IT infrastructure resources; * Ensuring availability and performance of technology systems and services; * Applying best practices for information security across company systems and equipment; * Monitoring access and ensuring compliance with security policies; * Performing routine backups and supporting data recovery processes when necessary; * Identifying vulnerabilities and supporting the implementation of protective measures; * Preparing technical reports and incident records when required; * Identifying opportunities for improvement in IT processes and resources; * Supporting the implementation of new tools and technological solutions; * Staying updated on industry trends and best practices in technology; * Contributing to the evolution of the company’s IT infrastructure and services. **Who we are looking for:** * Professional with a completed Bachelor’s degree in Information Systems, Computer Science, or related fields; * Knowledge of operating systems (Windows and Linux); * Knowledge of computer networks, including TCP/IP, basic network configuration, cabling, and connectivity; * Experience providing technical support to users and resolving IT incidents; * Experience in the Information Technology field; Driver’s License Category B. * **What you can expect from us:** + Innovative environment; + Professional development; + Team-oriented culture; + Commitment to quality; + Shared values;Join us at **TEN INTERNET**, where connectivity goes beyond cables and transforms into opportunities to grow, learn, and make a difference!