**Job Description** Address client needs at their premises regarding incidents, requests, and/or special projects received through established channels in a courteous and efficient manner, in accordance with the organization's established procedures, ensuring compliance with the SLAs defined for the service * Adhere to the security regulations and policies of CoasinLogicalis and its clients * Demonstrate and maintain an appropriate personal image or presentation according to the company's and its clients' guidelines, aiming to create a positive impression on clients * Receive and manage requests submitted through established channels * Comply with established SLAs according to the protocols * Use language understandable to the client so that they can comprehend the issue and understand the solution process * Clearly record all data, the problem identified, and the applied solution in the systems established by CoasinLogicalis, timely and accurately, ensuring the completeness of documentation evidencing the service provided * Safeguard the security of equipment (hardware), information, and customer data privacy, and refrain from making any copies of obtained information except through authorized means and solely for work purposes; additionally, delete any copies of information created during the course of work * Participate in training sessions established by the company, at the time and location specified by the company * Perform other duties and tasks according to service requirements, upon prior request from direct supervisors * Know and apply service recovery and/or contingency protocols, protecting the organization's interests * Comply with and respect the company's Hygiene and Safety Regulations * Take care of the equipment and/or tools provided by Coasin and the Client for performing job functions. Perform additional duties and tasks according to client needs **Qualifications** Platform Administrator: Responsible for managing, operating, and implementing Cloud and On-Premise IT Infrastructure services. Skills: Microsoft 365 Administrator, Azure Administrator, VMware Administrator, AD Administrator, Storage, HP, DELL. Qualifications; Engineer Desirable * Senior Microsoft Platform Administrator * Active Directory * Email Service Administration: Exchange and 0365 * Microsoft System Center * User and Equipment Administration Desirable Certifications: AZ\-900, AZ\-104, other Microsoft certifications.