Description: * Solid experience as a Customer Success Manager or equivalent role in a B2B SaaS company; * Experience managing mid-sized and large accounts, with targets for expansion and retention; * Proficiency in analyzing portfolio and performance metrics (NRR, churn, health score); * Practical experience with CRM systems, intermediate-level proficiency in Excel/Google Sheets, and ability to query and interpret dashboards in BI tools (e.g., Power BI), with a focus on organizing information and supporting analysis; * Ability to manage a customer portfolio—defining priorities, building action plans, and executing routine follow-ups to ensure portfolio growth and achievement of goals; Preferred Qualifications: * Experience collaborating with teams handling complex processes, including mapping workflows, identifying improvements, and translating requirements into system specifications. * Managing a mid/high-tier customer portfolio with a focus on expansion, engagement, and retention. * Leading strategic meetings with decision-makers and key users to identify risks and growth opportunities; * Developing and executing upsell and cross-sell action plans, focused on revenue expansion (NET MRR); * Monitoring portfolio performance indicators (churn, health score, feature adoption, engagement); * Acting in a consultative and analytical capacity—presenting results, insights, and improvement plans; * Supporting the Product team with improvement suggestions and feedback documentation; * Participating in internal AI projects, leveraging intelligent tools to optimize processes and decision-making. 2512070202191852716