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Job Summary: Work as a Customer Support Technician, providing agile and humanized technical support to customers, ensuring stability and efficiency of internet connectivity services. Key Highlights: 1. Focus on agile and humanized technical support to customers 2. Opportunity to make a difference in the customer experience 3. An environment that promotes personal and professional development **Transforming connections through customer service!** If you communicate easily, enjoy challenges, and are interested in technology and IT, this position is for you! As a **Customer Support Technician**, you will be responsible for providing technical support to our customers, ensuring that Valenet’s internet connection and other services operate stably and efficiently. We seek a collaborative, energetic, and growth-oriented individual. Here, every interaction is an opportunity to make a difference in the customer experience by delivering agile, technical, and humanized support. **Responsibilities and Duties** This will be your day\-to\-day as a **Customer Support Technician:** * **Provide technical support to customers via phone and digital channels**, identifying and resolving connectivity issues and instability. * **Guide customers on the correct use of equipment and services.** * **Log and track support tickets in the system**, ensuring timely follow-up and resolution within established deadlines. **Requirements and Qualifications** **Know the requirements to apply** * Proficient typing and computer operation speed. * Basic knowledge of IT. * Willingness to learn and grow. * Excellent communication skills. * Completed high school education. **Preferred Qualifications:** * Knowledge of computer networking. * Higher education or technical courses in technology-related fields. * Prior experience in technical support or customer service. **Behavioral Competencies:** * **Communication and Friendliness:** Ability to listen and express oneself clearly and warmly, building strong connections with customers. * **Teamwork:** Collaborate with the team, sharing knowledge and learning experiences. * **Empathy:** Understand customers’ needs and emotions, offering humanized support. * **Resilience:** Handle challenging situations efficiently, focusing on quality and agility. * **Continuous Learning:** Interest in staying updated on technology, processes, and products to improve service delivery. **Additional Information** **Salary:** * R$1\.598,76 **Working Hours:** * Rotating 4x1 schedule with shifts varying between 6:00 AM and 10:10 PM\. **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental insurance; * Wellhub; * Discounts on internet plans; * Transportation Allowance; * Life insurance; * Daycare Assistance; * Assistance for dependents with disabilities; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter ** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network spanning over 17,000 km, we operate a robust infrastructure delivering **fiber\-optic internet**, **landline telephony**, **cable TV**, **security solutions**, and **digital transformation services**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.
