Job Summary: The Help Desk Technician supports field technicians and customers, monitors services, handles technical tickets, and ensures service quality. Key Highlights: 1. Technical support and assistance within SLA 2. Analysis and validation of technical information for installations 3. Monitoring of customer servers and services **Ensure service and operational quality through technical support!** If you are passionate about technology, possess an analytical mindset, and want to solve problems, this job is for you! As a **Help Desk Technician**, you will be responsible for supporting field technicians and customers, monitoring services, handling technical tickets, and ensuring that all support activities meet deadlines and quality standards. We seek a professional with solid technical knowledge, organizational skills, and a strong focus on customer service and problem resolution. **Responsibilities and Duties** * **Technical support and assistance:** Respond to calls from field technicians and customers within SLA, using digital channels and telephone contact. * **Ticket management and number portability:** Receive and process portability (STFC) requests via management and control tools. * **Analysis and validation of technical information:** Verify and assess information received from field technicians, adjusting variables to ensure installation feasibility. * **Support for special projects:** Assist in the development, execution, and maintenance of special customer and network projects, providing support to departmental demands. * **Service monitoring:** Monitor customer-contracted servers and services using management and control tools. **Requirements and Qualifications** * Completed high school education. * Knowledge of Linux and Windows operating systems. * Experience with RouterBoard and managed switches. * Experience delivering technical support and assistance services in the technology sector. **Behavioral Competencies:** * **Analytical mindset:** Ability to analyze technical scenarios and identify solutions. * **Organization:** Management of tickets, requests, and technical information. * **Strong communication skills:** Clarity when interacting with technicians, customers, and internal departments. * **Sense of responsibility:** Commitment to deadlines, quality, and SLAs. * **Teamwork:** Ability to collaborate effectively across departments. * **Solution-oriented approach:** Practical and efficient problem resolution. **Additional Information** **Salary:** * R$1\.935,24\. **Working Hours:** * Monday to Saturday, 6-hour shifts, scheduled between 7 a.m. and 8 p.m.; * Sunday on rotating schedule. **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental insurance; * Wellhub; * Internet plan discounts; * Transportation Allowance; * Life insurance; * Daycare Assistance; * Assistance for PCD dependents; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **subscription TV**, **security**, and **digital transformation**, serving over 120 locations and connecting more than 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.
João Silva
Indeed · HR
João Silva
Indeed · HR
