Receptionist

Description

Job Summary: Responsible for in-person and telephone reception, scheduling and registration management, and technical and operational support for ophthalmological consultations, ensuring human-centered and high-quality service. Key Highlights: 1. Human-centered and high-quality service 2. Technical and operational support in ophthalmology 3. Team collaboration and professional ethics Responsible for in-person and telephone reception of patients, providing information, managing appointment schedules and registrations, and delivering technical and operational support during ophthalmological consultations. Works directly at the reception desk, guiding and directing patients, performing pre-consultation and pre-surgical examinations, monitoring pupil dilation, and organizing medical supplies and equipment—ensuring humane, efficient, and high-quality service. **Responsibilities:** * In-person, telephone, and digital-channel reception of patients. * Receiving, welcoming, directing, and accompanying patients throughout the entire service flow. * Conducting checklists, verifying documents, registering and updating patient data in electronic systems and records. * Scheduling, rescheduling, and organizing consultations, follow-ups, examinations, and physicians’ calendars. * Guiding patients regarding examinations, procedures, health insurance plans, referral forms, authorizations, and other necessary information. * Directing patients to examination rooms and physicians’ offices according to the medical schedule. * Performing pre-consultation and pre-surgical ophthalmological examinations, as per training and internal protocols. * Monitoring pupil dilation processes, repeating examinations when necessary, and providing support during consultations. * Measuring eyeglass prescriptions using specialized equipment and advising patients on proper usage. * Providing information about contact lenses, pricing, payment methods, and delivery timelines. * Requesting, restocking, organizing, and labeling medical-hospital supplies and eye drops from the pharmacy. * Ensuring cleanliness and maintenance of equipment, consultation rooms, and examination rooms in compliance with sanitary surveillance regulations. * Managing entry and exit of personnel to support security and environmental organization. * Performing basic administrative tasks related to the department. * Maintaining ethical, courteous, and professional conduct, collaborating with the team and participating in training sessions. * Performing any other duties inherent to the role. **Preferred Qualifications:** Experience in reception, customer service, and/or healthcare—especially in ophthalmological clinics. **Job Details:** Schedule: Monday to Friday, from 7:00 AM to 5:00 PM Competitive market-based salary. **Benefits:** * Transportation Allowance * Meal Allowance of BRL 25.00 per workday * Health insurance (co-payment) and dental insurance (Unimed)—enrollment available after 3 months * Pharmacy benefits with Araújo—enrollment available after 3 months * Wellhub (Gympass)—Wellness program * Optum—Psychological, legal, social, financial, and nutritional support Employment Type: Full-time, Permanent CLT contract Work Location: On-site