CUSTOMER SUPPORT ATTENDANT

Description

Job Summary: This role involves providing customer support, resolving connectivity issues, and performing network equipment maintenance within a growing internet provider. Key Highlights: 1. Opportunity for personal and professional growth in an expanding company 2. Customer support activities and administrative routines within the department 3. Focus on resolving connectivity issues and maintaining networks **Your opportunity to grow has arrived: Via Ondas is hiring!** We are an internet service provider with nearly 10 years of solid market presence, distinguished by rapid growth and a continuous pursuit of new talents to join our team. At a time of clear operational expansion, we reinforce our commitment to technological development and creating opportunities in the regions where we operate. We seek individuals who view work as a path to personal fulfillment and professional growth, who possess a strong sense of belonging and are results-oriented. We value consultative, humanized, and efficient service, always prioritizing the satisfaction of our customers and employees. If these characteristics resonate with you, join our team and help us inspire connections! **Work location: Santa Bárbara \- MG** **Main responsibilities:** * Provide support to the customer base via telephone and other digital channels; * Handle customer inquiries and perform other administrative tasks within the support department; * Resolve connectivity issues and configure network equipment; * Perform maintenance on routers, switches, and other network devices; * Diagnose and resolve internet connection-related issues; * Collaborate with other departments to support daily operations, external services, with emphasis on implementing improvements and solving problems; **Requirements:** * Must reside in Santa Bárbara; * Completed high school education; * Enjoys challenges; * Strong verbal and written communication skills; * Proficiency in computer use and teamwork; * Knowledge in the technology field is a plus; **Compensation and benefits: Estimated average of R$ 2\.500,00;** **Additional information:** * Availability and flexibility to work rotating shifts, with working hours ranging from 6:00 AM to 11:00 PM. Apply now and good luck!