Browse
···
Log in / Register
Job Summary: The BackOffice Assistant performs administrative and operational support activities for the 24-hour Assistance service, ensuring process efficiency and excellence in customer service. Key Highlights: 1. Administrative support for customer service and operations teams 2. Monitoring and reviewing customer service records 3. Internal communication and resolution of emergency situations Nice to meet you — we are **Tato Assist**! Specialists in 24-hour Assistance and Vehicle Tracking, created with the purpose of delivering exceptional service to our customers. Our focus is on providing empathetic, agile, and effective support in situations such as vehicle breakdowns, accidents, towing requests, and other unforeseen vehicle-related incidents. If you’re looking for an opportunity at a dynamic company driven by purpose and growth, join us in building your career! **Join our \#ExponentialEvolution** **Responsibilities and Duties** The **BackOffice Assistant** is responsible for performing administrative and operational support activities for the 24-hour Assistance service, ensuring smooth processes and directly contributing to excellence in customer service. **Main Activities:** * Provide administrative support to customer service and operations teams, ensuring continuity and organization of activities; * Monitor and review customer service records, ensuring data integrity and accuracy; * Support internal communication across departments, ensuring clear and efficient information flow; * Assist in preparing periodic performance reports, KPIs, and improvement opportunities; * Contribute to resolving emergency situations by providing agile support to urgent demands; * Monitor 24-hour Assistance operations in real time, ensuring responsiveness, agility, and efficiency. **Requirements and Qualifications** * Completed high school education; * Technical or undergraduate studies preferred (in progress); * Prior experience in similar administrative or operational roles; * Proficiency in Microsoft Office Suite; * Strong communication skills, proactivity, and attention to detail; * Easy access to the Estoril neighborhood/BH; * Experience working rotating shifts, including weekends and holidays. **Additional Information** **Employment Type:** CLT **Location:** Estoril — On-site Work **Benefits of being \#Tato:** * Caju Card **A flexible card you can use wherever you prefer — whether with coworkers at lunch or for grocery shopping. Value: R$40 per workday!** * Transportation Benefit or Fuel Allowance **Transportation Benefit with 6% payroll deduction OR Fuel Allowance of R$150 or R$300 (based on residence-to-office distance), with no salary deduction.** * Gympass **Your health is one of our top priorities — so your gym membership through Gympass is on us! With optional plan upgrades available at a discount.** * Performance Academy * Partnerships with educational institutions **To empower your career development, we support your learning journey with scholarships of up to 50% for undergraduate, postgraduate, and language courses.** * Career Development Plan **With dedication and results-driven determination, recognition is truly welcome, right? That’s why we offer a structured career path to help you grow with us!** * DayOff **On your birthday, you deserve to celebrate however you like! So we give you a 3-month window, starting from your birthday, to choose when to take your DayOff — according to the benefit’s terms :)** * You Club **Access to thousands of discounts and benefits at supermarkets, cinemas, pharmacies, hotels, and more!** * Pet Health Plan **Pets are family — aren’t they? We care about their well-being too! You’ll receive exclusive discounts to enroll in one of the assistance plans offered by our partner AuHappy.** * Gamification Program **After achieving your goals, we also have an incentive program to boost your motivation! Here, your goals are converted into Ups, which you can redeem monthly for rewards at the Up Store.** * SESC Card **Resting and experiencing new things is essential! Through our partnership with SESC, you and your dependents can enjoy numerous nationwide benefits — accessing quality services and activities at low cost.** * Strategic Planning; * Daily Routine Management; * Total Quality Management; * System Development and Automation; * Legal Advisory and Civil Litigation Process Management; * Budgetary Management; * Economic and Financial Planning and Advisory; * Outsourcing (Service Provision); * Software Licensing; * Training, Capacity Building, and Personnel Development; * Project and KPI Management; * Business Process Management (BPM); * Marketing Planning and Execution in Organizations; * Recruitment and Selection; * Branding and Brand Management;
