Job Summary: Join us as a Customer Support Technician responsible for delivering technical support and ensuring stable, efficient internet connectivity and Valenet services, making a real difference in the customer experience. Key Highlights: 1. Provide technical support to customers via telephone and digital channels. 2. Guide customers on the proper use of equipment and services. 3. Grow within an environment that promotes personal and professional development. **Transforming connections through service!** If you communicate easily, enjoy challenges, and are passionate about technology and IT, this role is for you! As a **Customer Support Technician**, you will be responsible for providing technical support to our customers, ensuring that internet connectivity and other Valenet services operate stably and efficiently. We seek a collaborative, energetic individual with a strong desire to grow. Here, every interaction is an opportunity to make a difference in the customer experience—delivering agile, technical, and human-centered support. **Responsibilities and Duties** * **Provide technical support to customers via telephone and digital channels**, identifying and resolving connectivity issues and instability. * **Support other Valenet services**, including SVAs, Valenet TV, telephony, and more. * **Guide customers on the proper use of equipment and services.** * **Log and track service requests in the system**, ensuring timely follow-up and resolution according to established deadlines. **Requirements and Qualifications** * Proficient typing and computer operation skills. * Basic knowledge of computing. * Willingness to learn and grow. * Excellent communication skills. * Completed high school education. **Preferred Qualifications:** * Knowledge of computer networking. * Higher education or technical courses in technology-related fields. * Prior experience in technical support or customer service. **Behavioral Competencies:** * **Communication and friendliness:** Ability to listen actively and express oneself clearly and amicably, building positive connections with customers. * **Teamwork:** Collaborate with colleagues, sharing knowledge and insights. * **Empathy:** Understand customers’ needs and emotions, delivering human-centered support. * **Resilience:** Handle challenging situations efficiently, focusing on quality and agility. * **Continuous learning:** Commitment to staying updated on technology, processes, and products to enhance service delivery. * **Adherence to operational procedures:** Follow established standards and processes to ensure compliance, service quality, and consistent delivery. **Additional Information** **Salary:** * R$1\.621,00\. **Working Hours:** * Rotating 4x1 schedule with shift variations between 6:00 AM and 10:10 PM\. **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Discounts on internet plans; * Transportation Allowance; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure delivering **fiber-optic internet**, **landline telephony**, **subscription-based TV**, **security solutions**, and **digital transformation services**, serving over 120 locations and connecting more than 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **top 20 providers nationwide**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. Driven by our commitment to **innovation**, quality, and service excellence, we foster an environment that supports **personal and professional development**, always guided by our core values.
João Silva
Indeed · HR
João Silva
Indeed · HR
