Main responsibilities: \* Manage the entire operational routine of contracts; \* Ensure service delivery in accordance with defined standards and SLAs; \* Monitor supervisors, team leaders, and external teams; \* Directly handle operational requests and contingencies; \* Monitor operational KPIs, absenteeism, coverage, and productivity; \* Strengthen client relationships and support contract retention; \* Collaborate closely with HR, payroll, and other support departments to ensure operational efficiency. Desired profile: \* Solid experience in operational management of facilities and/or armed security contracts; \* Experience leading operational teams, supervisors, and external posts; \* Ability to manage shift schedules, post coverage, KPIs, and operational quality; \* Analytical, organized profile with quick decision-making skills; \* Strong communication skills and ability to build client relationships; \* Experience managing crises, resolving conflicts, and supervising field teams; \* Knowledge of labor legislation applicable to operations and administrative routines in the sector; \* Advantage: Prior experience in service outsourcing and private security companies. Compensation: R$2\.045,54 \- R$9\.409,35 per month Benefits: * Medical assistance * Dental assistance * Basic food basket * Meal allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
